Therese Steiner is the Director of Operational Effectiveness and Customer Experience at LexisNexis, where she has worked for 18+ years in roles related to Customer Support and Experience, Business Analytics, Continuous Improvement, and Operational Effectiveness. Therese is an ASQ Certified Six Sigma Black Belt and is the Chair for the ASQ Dayton, OH Section. She holds a Juris Doctorate from the University of Dayton and is a Certified Customer Experience Professional (CCXP). In her spare time, Therese enjoys teaching Sunday school, spending time with her husband, Rick, and playing with her silken windhound, Katzen.