Head of Process Excellence & Continuous Improvement
Amadeus IT Group
10:00 AM B3: Visualize change and move your transformation forward: Leverage the error management system to drive continuous improvement
Tom will walk you through the journey of Amadeus’ business transformation that started three years ago in the operations areas and has since expanded; focusing on culture change based on lean and agile principles. He will dive into the details of how they have visualized and measured their work to derive a unique error management system for process improvement.
· Switching from opinion based improvement to data and evidence based improvement concept
· How to integrate lean and agile to change the way we work
· Rolling out the error management system as the main tool to visualize and measure the progress for continuous improvement
· Exercise time: How you can help accelerate our journey