January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Susanna Watson

Lead Process Improvement Partner

11:40 AM Commercial Efficiency: Drive high Growth and value

Fitting more of what matters into our day can improve associate engagement and grow profits. We’ll look at how Lean concepts were applied to client service teams across six countries to:   
·         Measure opportunities to gauge the size of the prize
·         Leverage local and cross-country ideas to deliver the most impactful solutions
·         Generate excitement through communications and change management
·         Sustain changes with local governance and key metrics
·         Free up time to reinvest in revenue-generating activities  

Check out the incredible speaker line-up to see who will be joining Susanna.

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