January 21 - 24, 2020
Orlando, FL

Steve Power


Senior Director, Digitizing Global Operations
Cisco


8:50 AM PLENARY PANEL: Forging a strong Business IT Relationship for successful digital transformation

·         Understand the pros and cons of IT driven vs. business driven transformation initiatives
·         Where do communications break down and how to fix it?
·         The changing roles of IT in business and digital transformation
·         How can IT provide the digital business platform to support business transformation 

3:00 PM Case study: Transform customer engagement by digitizing end to end customer service

·         Drive fully digitalized customer service from quote to cash
·         Adding a human touch: Managing agent behaviours in digital environment   
·         Embedding automation to ensure end to end transformation
·         Leveraging big data and analytics to better respond to customer requests 


Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda