January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Steve Power

Senior Director, Digitizing Global Operations

3:00 PM Case study: Transform customer engagement by digitizing end to end customer service

·         Drive fully digitalized customer service from quote to cash
·         Adding a human touch: Managing agent behaviours in digital environment   
·         Embedding automation to ensure end to end transformation
·         Leveraging big data and analytics to better respond to customer requests 

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda