Manager Enterprise Process Improvement
BlueCross BlueShield of Tennessee
8:30 AM PLENARY CASE STUDY: Measuring and Accelerating Digital Transformation with Intelligent Automation
BlueCross BlueShield of Tennessee is the largest health benefit plan company in Tennessee and was looking to improve business performance and service through Automation. This session will offer ideas and opportunities on how to diagnose, identify, and measure processes. With the first RPA implementation, the Process Improvement Team at BlueCross achieved over 50% process efficiency improvement. Hear how they validates their success through measurement and time studies, and how they identify new processes.