Sondra Etchison is Manager of Enterprise Process Improvement in the Information Services division of BlueCross BlueShield of Tennessee, which has more than 6,000 employees and serves more than 3.5 million members in the state and across the country.

In this role, she is responsible for leading enterprise-wide efforts to ensure continuous process improvement, overseeing Lean Six Sigma programs and the Automation Center of Excellence at BlueCross. She ensures these initiatives are focused and aligned to improve operational and program efficiencies and effectiveness. She also provides leadership and coordination to improve the organization’s core work systems and processes while evaluating the impacts of those improvements.

Etchison is a Lean Six Sigma & Pega Blackbelt trained in 8 Step Problem Solving, Lean Methodology and ASQ Certified in Lean Kaizen.  She is also well versed in Genesys Contact Center Tools, Workforce Management, and Call Center Sigma currently serving as Manager over Process Improvement and the Automation Center of Excellence.

She holds a Bachelor’s degree in Sociology from the University of North Carolina at Chapel Hill.