January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Shaun Mansingh


AVP, Continuous Improvement and Automation
Manulife


2:00 PM Case study: Combining CI and Automation to dramatically transform customer experience

·         A lean based Continuous Improvement program as the backbone of transformation
·         A fast track Robotic Process Automation program generating efficiency and cost saving
·         Digitizing the business and manual forms to improve customer experience
·         Reengineering legacy systems and processes for employee engagement and effectiveness
·         Improving first call resolution, Deploying IVR and self services to reduce call rates


Check out the incredible speaker line-up to see who will be joining Shaun.

Download The Latest Agenda