Vice President, Business Process Excellence & Project Management Offic
Blue Cross and Blue Shield of North Carolina
In addition to Lean six sigma, PMO and Process Architecture approach, Samantha and her team continues to push into new boundaries for speed and efficiency. She will outline one of the new digital transformation frameworks they are initiating with BCBSNC to achieve 6x performance improvement.
· Supporting digital transformation for customer experience through an agile approach
· Moving from waterfall into Agile DevOps model: Outlining the Business Agility framework
· Scaling up the initiative by developing the capabilities throughout planning and execution stages