January 21 - 24, 2020
Orlando, FL

Rafal Olejniczak


General Manager, Board Member, Global Service Centre
3M

Tuesday: Main Conference Day 1

Tuesday, January 22nd, 2019


11:15 AM IDG C: From process improvement to transformation BAU: Rethink strategy alignment, customer experience and value creation

·         How to define your transformation: Focusing on strategic value creation
·         From process improvement projects to business wide transformation: Capabilities and skillsets required to embark on your transformation journey
·         Develop a strong relationship with business units and IT to see through the transformation execution
·         Technology as an enabler: Focus on the areas where it creates the most customer and business impact

Check out the incredible speaker line-up to see who will be joining Rafal.

Download The Latest Agenda