January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Madlyn Del Monte


Director of Lean Practices
Dun & Bradstreet


8:00 AM A10: Leverage Objectives and Key Results (OKR) to improve customer experience and results

Join this interactive and hands-on workshop to learn how Dun & Bradstreet is transforming their business by changing the way of thinking through lean and agile. Maddy will also take you through the steps and exercises of OKR to show you how can you bring your business forward with a specific focus on customer experience improvement.
·         Change the way of thinking: Adopting a lean and agile mindset
·         Success stories on leveraging agile, lean and RPA for fast business result
·         Working with C-suites to determine business objectives
·         Leverage OKR to set your strategic priorities and trickle down to the execution level
·         Setting KPIs for specific purposes: Outlining 3-5 KPIs to move the business forward
·         Putting your customer at front and centre of your transformation: Focusing on customer centricity and NPS 


Check out the incredible speaker line-up to see who will be joining Madlyn.

Download The Latest Agenda