January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Liz Iversen

Senior Vice President, Chief Quality & Regulatory Officer

8:00 AM KEYNOTE: Developing leadership behaviours to drive customer first mindset and culture

There is a big difference between customer focused and revenue focused companies.  As leading companies adopting customer first mindset, one of the critical questions they need to answer is what kind of leadership behaviorsare needed to drive home the customer first transformation. Liz will share some great advice and experiences from Phillips in this keynote session:  
·         What are the key differences between revenue focused and customer focused strategies?
·         Ask the next layer of questions: Are your Kaizen events creating end to end customer value?
·         A spotlight on leadership behavior: What do we as leaders need to change to drive the customer first transformation?

Check out the incredible speaker line-up to see who will be joining Liz .

Download The Latest Agenda