Senior Vice President, Chief Quality & Regulatory Officer
There is a big difference between customer focused and revenue focused companies. As leading companies adopting customer first mindset, one of the critical questions they need to answer is what kind of leadership behaviorsare needed to drive home the customer first transformation. Liz will share some great advice and experiences from Phillips in this keynote session:
· What are the key differences between revenue focused and customer focused strategies?
· Ask the next layer of questions: Are your Kaizen events creating end to end customer value?
· A spotlight on leadership behavior: What do we as leaders need to change to drive the customer first transformation?