January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Joshua Karpinski

Manager Strategic Planning & Support
National Grid

9:45 AM Case study: End to end process transformation with customers at the heart

This case study will demonstrate how National Grid has transformed their Revenue Cycle Management Order to Cash Process leveraging process excellence tools translating the voice of the customer into business efficiencies
·         Focusing on end to end process reengineering from the customers perspective
·         Developing a collaborative approach to drive end to end customer ease and satisfaction
·         Sharing key projects, initiatives and ROIs that have been contributing a positive business impact
·         Driving a cultural performance transformation: What have we done differently?

Check out the incredible speaker line-up to see who will be joining Joshua.

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