Manager Strategic Planning & Support
This case study will demonstrate how National Grid has transformed their Revenue Cycle Management Order to Cash Process leveraging process excellence tools translating the voice of the customer into business efficiencies
· Focusing on end to end process reengineering from the customers perspective
· Developing a collaborative approach to drive end to end customer ease and satisfaction
· Sharing key projects, initiatives and ROIs that have been contributing a positive business impact
· Driving a cultural performance transformation: What have we done differently?