January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Jim Hinderks


Global Operations & Continuous Improvement
Hertz


11:00 AM IDG Z: Using process excellence for customer feedback: Design and analyze transactional NPS

·         What is a TNPS (Transactional Net Promotor Score) vs. a customer satisfaction survey
·         Design  and analyze the survey results to understand what the customer really wants
·         How to conduct proper voice of the customers, are you going at the right things?


Check out the incredible speaker line-up to see who will be joining Jim.

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