Senior Director, Business Support & Services for Business Transformation & Automation VMware
Emilie has over 20 years’ experience in the high-tech
industry leading global operation teams through transformation programs to
scale, run and optimize business processes.
At VMware, she leads the Business Support & Services (BSS) function
in the Business Transformation & Automation (BTA) team. Emilie built a shared services team located in
3 geographies to deliver enterprise SaaS application support, process
stewardship and transaction support for the company, while striving for
best-in-class service. In partnership
with Process Excellence & Operational Innovation, she has been able to
leverage Robotics Process Automation within the BSS function to improve
operational efficiencies and established global support for the digital workforce
within the business operations teams.
Emilie is passionate about giving back to the community and
leverages the 40 hrs from VMware Foundation to serve the local community with
her team when traveling to India, Costa Rica and Ireland.