David Jones is a team lead in Enterprise Process
Improvement in the Information Services division of BlueCross BlueShield of
Tennessee, which has more than 6,000 employees and serves more than 3.5 million
members in the state and across the country.
In this role, he
is responsible for complex projects that span across the enterprise, providing
consultation and leading a team to deliver solutions that enable the business
to operate more efficiently.
As Team Lead for
the Automation Team, Jones is focused on implementing Robotic Process
Automation (RPA) across the enterprise. Using Lean and Six Sigma methodologies,
his team has improved processes prior to automation. His team has worked most
recently on setting up an Automation Center of Excellence, deploying a new RPA
tool, and roll-out of several processes into the production environment.
Jones is also
well versed in Genesys Contact Center Tools, Workforce Management, is a
certified Genesys Professional with a degree in Business Administration from
Chattanooga State.
Check out the incredible speaker line-up to see who will be joining David.
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