Beth Johnson

Director, Head of Credit Card Operations for Consumer Finance Goldman Sachs

Beth oversees the Customer Service and Support organization for Enterprise Partnerships at Goldman Sachs. She is responsible for the servicing of Apple Card, Apple Savings, and GM Card customers. Beth has been with Goldman Sachs since 2016, and has held a variety of roles in their Consumer business. She has worked in Consumer Finance for 20 years, and is passionate about helping customers understand how banking works, and how they can work with banks to effectively manage their finances. She has a Lean Six Sigma Master Black Belt and a Bachelor’s Degree in Asian Studies from Utah State University.

Tuesday, Jan 30: Main Conference Day Two

2:00 PM Panel Discussion: Adapting Transformation Strategies to Meet Evolving Customer and Employee Needs

The concept of transformation in organizations has undergone significant changes. Rather than solely pursuing incremental process improvements, today's companies are seeking innovative approaches, products, and processes to effectively engage their customers and employees. This panel discussion aims to explore how companies are adjusting their transformation strategies to address these evolving needs.

·       How have customer and employees needs and requirements changed? 

·       How have transformation gaols evolved for companies and how are we changing our transformation approach?

·       How to design new processes for customers and employees who work in very different ways today?

7:00 PM The 25th Global OPEX & Business Transformation Awards Ceremony & Party (Open to all conference attendees)

As you step back into the plenary conference room, you'll be greeted by a dazzling transformation that reflects the true spirits for a glamorous and illustrious celebration, setting the stage for the grandeur of the 25th Global OPEX & Business Transformation Awards Ceremony. For years, these distinguished awards have been a beacon of recognition, celebrating exceptional leaders, projects, and teams that have been at the forefront of driving transformative results. Tonight, we come together once again, with the support of our esteemed sponsors, judges and board members, in a magnificent display of style and elegance to honor these visionary trailblazers.

 

After the awards ceremony, all of you are invited to join us at the Awards Party to not only celebrate with those just won the awards, but also to toast to the great community we have built for the past quarter of a century. A perfect opportunity to be immersed with colleagues, peers and the other fellow attendees for connection and networking. Enjoy this very special night of brilliance, recognition and celebration! 

You’ll be finding out who’s the best of the best for this year. 


There’s still time to apply, write to us at opexawards@iqpc.co.uk

Check out the incredible speaker line-up to see who will be joining Beth.

Download The Latest Agenda