January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Annie Roberts

Senior Vice President Business Improvement & Quality
Wyndham Vacation Ownership

2:00 PM Case study: Improving and redesigning your process from a customer perspective: breaking down the silos

·         Integrating process improvement efforts across the company for improved customer experience: A three year journey bringing together CI, PMO and quality assurance
·         Breaking down the silos for standardization in process and customer experience
·         An evolving approach with mixed toolkits: Lean six sigma, industrial engineering and design thinking
·         Managing change and integration throughout the company spin off

Check out the incredible speaker line-up to see who will be joining Annie.

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