January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

Angela Marano


Senior Director, Business Performance Improvement
Southwest Airlines


9:00 AM Integrating CI, Data Science, Innovation and Strategy to achieve business and customer excellence

This case study will share the Southwest Airlines’ CI Program Deployment Story.
·         The current state of CI deployment
·         Linking process excellence with customer journey
·         Sharing insights into the future plans to integrate CI, Data Science, Innovation and Strategy


Check out the incredible speaker line-up to see who will be joining Angela.

Download The Latest Agenda