2019 Guest Keynote


Terry Jones
Terry Jones
Founder & Founding Chairman
Travelocity.com & Kayak.com

COO & Chief Transformation Officer Summit


Eric Hammes
Eric Hammes
SVP Business Transformation & Information Technology
3M
Judith Garcia-Galiana
Judith Garcia-Galiana
Vice President, Global Service Centers
3M
Rajesh Subramaniam
Rajesh Subramaniam
Executive Vice President and Chief Marketing and Communications Officer;
FedEx Corporation
Sudeep Gautam
Sudeep Gautam
Chief Digital Officer
Pratt & Whitney
Brad Rutta
Brad Rutta
Chief Digital Transformation Officer
Generali Global Assistance North America
Johannes Giloth
Johannes Giloth
Senior Vice President Global Operations and Chief Procurement Officer
Nokia
Liz Iversen
Liz Iversen
Senior Vice President, Chief Quality & Regulatory Officer
Philips
Simen Munter
Simen Munter
Chief Operating Officer, Commercial & Business Banking
Nordea
Jose Tolosa
Jose Tolosa
Chief Transformation Officer
Viacom
Guru Vasudeva
Guru Vasudeva
Senior Vice President and CIO
Nationwide
Tony Bender
Tony Bender
Chief Information Officer & Global Business Transformation Office
Edgewell Personal Care
Paul Krebs
Paul Krebs
Chief Transformation Officer
Koch Industries
Andrew Moore
Andrew Moore
Chief Digital Officer
Intel
Claus T Jensen
Claus T Jensen
Chief Technology Officer and Head of Architecture
AETNA
Michael Josephs
Michael Josephs
Chief Information Officer & Chief Transformation Officer
American Advisors Group
Frank Mendicino
Frank Mendicino
Executive Vice President and Chief Administrative Officer
Delaware North
Susan Brown
Susan Brown
Executive Vice President, Wholesale Operational Excellence
SunTrust Bank

Financial Services & Insurance


Sameer Anand
Sameer Anand
Director Business Transformation
Fannie Mae
Beth Johnson
Beth Johnson
VP, Operational Excellence, Digital Finance
Goldman Sachs
Sehr Saghir
Sehr Saghir
Director, Robotics Process Automation
BMO Financial Group
Ricardo Badillo
Ricardo Badillo
Director, Business Process Management
Western Union
Jon Beller
Jon Beller
Senior Vice President, Operational Excellence
First United Bank
David Boggess
David Boggess
Senior Vice President, Head of Continuous Process Improvement
TD Bank
Samantha Bureau-Johnson
Samantha Bureau-Johnson
Vice President, Business Process Excellence & Project Management Offic
Blue Cross and Blue Shield of North Carolina
Loren Bishop
Loren Bishop
Vice President - Director of Lean Management Office
State Street
Darryl Bonadio
Darryl Bonadio
Director, Office of Business Effectiveness
TIAA
Nick Hoppenjans
Nick Hoppenjans
Assistant Vice President, Intelligent Automation Program Manager
Fifth Third Bank
Mike Hyzy
Mike Hyzy
Process Design Executive - Operations Management
Bank of America
James Forrest
James Forrest
Managing Director, Consumer Banking Operations
JP Morgan Chase
David Friedman
David Friedman
Director, Robotic Process Automation
American Express
Mesbah Haque
Mesbah Haque
Former Vice President, Global Technology
J.P. Morgan
Brenton Harder
Brenton Harder
Head Process Excellence
BNY Mellon
Natalie Juryta
Natalie Juryta
Head Innovation Delivery
Yorkshire Building Society
John Mansfield
John Mansfield
Senior Vice President, Operations Practice Lead
Fidelity Investments
Nigel Leppitt
Nigel Leppitt
Global Head of Organisation and Business Transformation
Allianz Global Corporate & Specialty SE
Mike Medeiros
Mike Medeiros
Business Operations and Transformation Executive
Assurant
Shaun Mansingh
Shaun Mansingh
AVP, Continuous Improvement and Automation
Manulife
Jeff Miller
Jeff Miller
SVP, Head of Wholesale Process Engineering and Robotics
Wells Fargo
Rick Medina
Rick Medina
Director, Operational Excellence
Wawanesa
Vinay Mummigatti
Vinay Mummigatti
Chief Automation Officer
LexisNexis
Bill Raczyk
Bill Raczyk
Director - Process Innovation at Options Clearing Corp
OCC
Anish Sharan
Anish Sharan
Manager, Business Process Improvement
CME Group Inc.
Jon Theuerkauf
Jon Theuerkauf
Managing Director and Group Head of Performance Excellence
BNY Mellon
Michael Stober
Michael Stober
SVP Process Reengineering
Citizens Bank
Shafi Yusuf
Shafi Yusuf
Head of Lean Transformation and Intelligent Automation
Bank of the West
Jennifer Faria
Jennifer Faria
AVP, Intelligent Automation Program Lead
FM Global
David Hadd
David Hadd
Vice President Corporate Continuous Improvement
Webster Bank
Laxmikant Pukale
Laxmikant Pukale
Business Process Transformation and Robotics Process Automation (RPA)
USAA
David Marlow
David Marlow
Director of Operations, Continuous Learning and Improvement
Northwestern Mutual
Madlyn Del Monte
Madlyn Del Monte
Director of Lean Practices
Dun & Bradstreet
Bruce Lee
Bruce Lee
Former Head of Operations and Technology
Fannie Mae
Dani Hollis
Dani Hollis
Vice President, Project Implementations and Quality
PSCU
Hauke Schupp
Hauke Schupp
Senior Vice President, Quality Control
Rushmore Loan Management Services
Aaron Washburn
Aaron Washburn
Senior Director, Business Process Improvement
CME Group

Manufacturing, Pharma, Biotech & Healthcare


Rob Kenny
Rob Kenny
Director Process Excellence, Global Procurement
Bristol-Myers Squibb
Steven Khoo
Steven Khoo
Assistant Vice President, Operational Excellence
Sime Darby Plantation
Leslie Behnke
Leslie Behnke
Senior Director, Business Integration, One Plan Change Office
Walgreen Co.
Fred Blessinger
Fred Blessinger
Operational Excellence Leader
General Motors
Steve Carpenter
Steve Carpenter
Executive Director, Global Business Services Information, Data, & Analytics
Merck
Joe D'apollonio
Joe D'apollonio
Operational Excellence Leader
Ingersoll Rand
Garret J. Etgen
Garret J. Etgen
Ph.D., Senior Director and Six Sigma Champion, Lilly Research Laboratories Operations
Eli Lilly and Company
Connie Flores
Connie Flores
Lean Sensei
Hartford Healthcare
Mustafa Abdulali
Mustafa Abdulali
Director of Lean Transformation
NCH Healthcare System
Leslie Monopoli
Leslie Monopoli
Master Black Belt and Change Agent
Merck
Mehul Mehta
Mehul Mehta
Director, Process Excellence & Innovation
Verizon
Ryan Mayer
Ryan Mayer
Vice President OPEX
BioReference Laboratories
Daniel McCombe
Daniel McCombe
Head of Business Transformation
Airbus Americas
Cristian Matei
Cristian Matei
Head of Business Transformation
Veolia Group
Azman Shah Mohamed Noor
Azman Shah Mohamed Noor
Vice President, Head of Operational Excellence
Sime Darby Plantation
Jorj Madalin Mihailovici
Jorj Madalin Mihailovici
Chief Executive Officer
Veolia Group
Irina Munteanu
Irina Munteanu
CFO, SAP & Oracle Project Sponsor
Veolia Romania
Mihai Savin
Mihai Savin
Deputy General Manager
Apa Nova Bucuresti
Mohamed Saleh
Mohamed Saleh
Director Operational Excellence and Senior Lean Sensei
Hartford Healthcare
Karen Tilstra
Karen Tilstra
Co-Founder
Florida Hospital Innovation Lab
Carl Wiberg
Carl Wiberg
Global Continuous Improvement Manager
AkzoNobel
Camille Romero
Camille Romero
Director, Organizational Effectiveness
Ball Corporation
Ray Poinsette
Ray Poinsette
Director of Process Improvement
Beaver Street Fisheries
Deborah Hawkes
Deborah Hawkes
Vice President of Process Excellence & Business Analytics
Change Healthcare
Dennis Narlock
Dennis Narlock
General Manager
Catalent Pharma Solutions

CPG, Retail, Travel & Hospitality


Laurie Brooks
Laurie Brooks
Global Director, Process Transformation
Kellogg Company
Ivan Cespedes
Ivan Cespedes
Enterprise Excellence Manager
Dos Pinos
Andrew Mathieson
Andrew Mathieson
Enterprise Business Architect
Southwest Airlines
Sundar Chari
Sundar Chari
Director, Change Management, Revenue Management
Hertz
Dallas Clarksean
Dallas Clarksean
Chief Operations Officer
FUN
John Cottongim
John Cottongim
Automation Director
Mars
Ruben Del Toro
Ruben Del Toro
Enterprise Continuous Improvement, Strategic Planning
Southwest Airlines
Peter Evans
Peter Evans
Global Continuous Improvement Director
LEGO
Brad Gillette
Brad Gillette
Director, Supply Chain Excellence
Ryder System
Liz Harada
Liz Harada
Director, SCM Solutions Governance & Process Management
HAVI
Ewerton Pavan
Ewerton Pavan
Director Lean Initiatives
Nestlé Waters North America
Angela Marano
Angela Marano
Senior Director, Business Performance Improvement
Southwest Airlines
Joel Smith
Joel Smith
Director, Rapid Continuous Improvement
Dr Pepper Snapple
Tony Saldanha
Tony Saldanha
Vice President, Global Business Services
Procter & Gamble
Annie Roberts
Annie Roberts
Senior Vice President Business Improvement & Quality
Wyndham Vacation Ownership
Jeff Stark
Jeff Stark
Vice President, Business Solutions
Firmenich Incorporated
Monica Stitt
Monica Stitt
Regional Director - Strategy, Planning and Program Operations
Amway
Daniel Stein
Daniel Stein
Engineering & Process Excellence Manager
Tiffany & Co
Anita Rajan
Anita Rajan
Supply Chain Process Excellence Leader
Lowe’s Companies
Robin Gomez
Robin Gomez
Director Data and Analytics
Radial
Mark Etwaru
Mark Etwaru
Digital Transformation
The Estée Lauder Companies
Shane Wentz
Shane Wentz
Global Director Continuous Improvement
Radial

Technology, Telco & B2B Services


Partha Baral
Partha Baral
Senior Director, Business Architecture, Process Excellence,
VMWare
Jennifer Hurst
Jennifer Hurst
Business Process Improvement Centre of Excellence Leader
Nielsen
Parisa Naseraski
Parisa Naseraski
Senior Director Finance Transformation Office
Cisco Systems
Keith Linder
Keith Linder
Process Manager
F5 Networks
Mia Leondakis
Mia Leondakis
Vice President, Business Transformation & Automation
VMWare
Troy Eutsler
Troy Eutsler
Senior Program Manager, Leadership Development
Fortune 10 Top Tier Company
Peter Malek
Peter Malek
Director, Process Performance & Operational Excellence
VMware
Kat Payne
Kat Payne
Senior Manager, Employee Experience
Fortune 10 Top Tier Company
Steve Power
Steve Power
Senior Director, Digitizing Global Operations
Cisco
Nathan Warner
Nathan Warner
Vice President, Business Excellence
Ryan
Susanna Watson
Susanna Watson
Lead Process Improvement Partner
Nielsen
Jamila Conley
Jamila Conley
Vice President, IT Business Solutions
F5 Networks
Tom Petzke
Tom Petzke
Head of Process Excellence & Continuous Improvement
Amadeus IT Group
Therese Steiner
Therese Steiner
Director, Operational Effectiveness, Global Operations
LexisNexis
Carey Sealy
Carey Sealy
Managing Director, Global Transformation
JLL
Heidi Hattendorf
Heidi Hattendorf
Director, Transformation Office
Motorola Solutions
Brandon Gerig
Brandon Gerig
Process Design Manager
Veritas
Daniel Lee
Daniel Lee
Head of Process Engineering
Google Express

Energy, Utilities & Public Services


Martin Jahn
Martin Jahn
Director Process Engineering
National Grid
Dr. Charles Brandon
Dr. Charles Brandon
Director Process Improvement Office
US Army
Alexander Breskvar
Alexander Breskvar
VP Quality Offshore
Siemens Gamesa Renewable Energy
Greg Bussing
Greg Bussing
Director, Enterprise Business Improvement
Andeavor
Krishnan Krishnaiyer
Krishnan Krishnaiyer
Director, Enterprise Business Improvement
Andeavor
Mark Watson
Mark Watson
Chief Wing Transformation & Innovation Officer
U.S. Air Force
Tara Mulrooney
Tara Mulrooney
Chief Technology Officer
Alberta Energy Regulator
Joshua Karpinski
Joshua Karpinski
Manager Strategic Planning & Support
National Grid

World Class Solution Providers & Industry Thought Leaders


Aaron Bozeman
Aaron Bozeman
Director, Professional Services
iGrafx
Massimiliano Delsante
Massimiliano Delsante
Chief Executive Officer
myInvenio - a Cognitive company
Terry Roach
Terry Roach
Chief Executive Officer
Capsifi
Paul Docherty
Paul Docherty
Founder and Executive Director
i-nexus
Dan Griffith
Dan Griffith
Director
Everteam
Guy Kirkwood
Guy Kirkwood
Chief Evangelist
UiPath
Rob Stewart
Rob Stewart
President
OpusWorks
Erik Anderson
Erik Anderson
Workplace Analytics Consulting Lead
Microsoft
Whynde Kuehn
Whynde Kuehn
Principal
S2E Consulting
Robert Thacker
Robert Thacker
Director, Global Product Marketing & Enablement
iGrafx
Will Thomas
Will Thomas
Vice President, Enterprise Sales
Signavio
John Huettel
John Huettel
EVP of Sales
TrackVia
Steve Towers
Steve Towers
Founder and CEO
BP Group
James Dodkins
James Dodkins
Principal Consultant
BP Group
Rick Hepp
Rick Hepp
President
Enterprise Excellence Services, LLC
Georgios Moschoglou
Georgios Moschoglou
Ph.D., Faculty Director and Associate Professor, Project, Program & Portfolio Management
Georgetown University School
Jan Burnham
Jan Burnham
CEO
ROC Group
Emily Kehinde
Emily Kehinde
Managing Consultant
ROC Group
Kirk Botula
Kirk Botula
CEO
CMMI® Institute
Diane Magers
Diane Magers
CEO
Customer Experience Professional Association
Ravi Rao
Ravi Rao
Executive Coach
Emotional Business