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Download the 2018 Event Guide

The complete event guide for the all-mighty, one and only OPEX Week: Business Transformation World Summit 2018 is here!

Taking place January 22-26, 2018 at the Hyatt Regency Orlando, Florida - Check out the inspiring 100+ speaker line-up and their exclusive talks:

  • Tony Saldanha, Vice President, Global Business Services, Next Generation Services, Procter & Gamble
  • Janice L. Semper, Head of Culture, GE Corporate
  • Jon Theuerkauf, Managing Director and Group Head of Performance Excellence, BNY Mellon
  • Nigel Leppitt, Global Head of Organisation and Business Transformation, Allianz Global Corporate & Specialty SE
  • John Olson, Vice President Business Transformation, Johnson Controls
  • Sisir Padhy, Vice President, Process Excellence & Innovation, Verizon

100+ transformation leaders and executives will take to the stage to guide you through the full spectrum of OPEX and transformational tools, methods and best practices, empowering you to lead your business to excel in the trajectory of efficiency, innovation, transformation and reaching the next level of growth! Download your free copy of the complete agenda now >>

Exclusive Content

Women in Leadership: Achieving the Next Level of Excellence for Female OPEX Leaders

For the first time OPEX Week will feature an inspirational session for women leaders in the operational excellence and business transformation world to discuss how they can assist with building business capabilities whilst accelerating their own leadership career!

In this interview we look at what makes an effective leader, the evolution of female leadership and participation in the operational excellence and how we can continue to move the OPEX community forward on this topic.

Erika Westbay, Director of Performance Improvement, The Nature Conservancy attended her first PEX Network event in 2007, nearly ten years on she has agreed to share her story.

The state of Robotic Process Automation and Artificial Intelligence in the Enterprise

In 2014, distinguished Oxford University philosopher, Nick Bostrom, released his book Super intelligence: Paths, Dangers, Strategies. It hypothesizes the potential impact on society if “machine brains” were to surpass that of a human, with the premise being that our destiny would be dependent on machine intelligence, and therefore out of our own hands.

There is, however, a long way to go before we’re at the peril of walking, talking robots in the enterprise – even if Boston Dynamics’ humanoid robot, Atlas, was caught running freely into the woods. Currently, RPA is more commonly used in the enterprise, and in this report we will explore how both AI and RPA are affecting companies.

Digital Transformation: Driving Business Transformation

Download the whitepaper by Dan Morris, CBPP, CBA Managing Principal, Wendan Consulting discussing how to drive business transformation using digital technology.

[WEBINAR] What Does The Future Hold For Process Excellence?

Our specially selected OPEX Week Advisory Board members debated, discussed and offered their insight into what’s going to drive the business process agenda in the decade ahead.

At this halfway point of the year, it’s your opportunity to take a step back and reflect on what your industry will look like in the years ahead and how to position yourself and your business for success.

What have Superheroes and Business Architects got in Common?

One of the top challenges faced by companies is how to align business strategy and operational excellence program and many organizations fail to achieve this. What is the missing link? How to develop a well-articulated blueprint for business and operations alignment? Business architecture is the answer according to many that have successfully implemented it to enable business transformation.

Ahead of the 18th Annual OPEX Week: Business Transformation World Summit, the PEX Network asked the PEX Community what qualities superheroes and business architects have in common. If you have an opinion about where business architecture is heading, we want to hear from you! We are running a contest for the most visionary look ahead at what the future holds in store for the profession. The winner will receive a free pass to attend OPEX Week USA 2017 in Orlando, Florida and be featured on PEX Network - the world’s largest community for OPEX, PEX, Performance, Architect and IT professionals who are passionate about improving business performance and operational excellence. For a chance to win, simply send your insight to futureofpex@iqpc.com answering the question “What do superheroes and business architects have in common?” by Friday 6th January 2017.


[VIDEO] ‘Be the Customer’ - Exclusive Interview with Steven Carleton, COO, Global Shipping, eBay Inc

In this exclusive PEX Network interview Steven Carleton, Chief Operating Officer - Global Shipping, eBay Inc, shares his insights on the constantly changing demands of the customer and the next-generation operational excellence. Steven shares the steps he has taken at eBay to build a customer-centric company culture.

Steven will be speaking in January at the 18th Annual OPEX Week: Business Transformation Summit 2017 on "Achieving world class business capability through customer-centric process-led business transformation." 

[VIDEO] Deploying Lean and Continuous Improvement to Transform Culture across Kuhn

Workplace organizational leader, Eddie Smith, Director of Operations, Kuhn Krause, Kuhn North America highlights the secrets behind achieving a range of industry awards. This presentation was filmed at PEX Week 2016

[VIDEO] Meet OPEX Week Advisory Board Member Roop Singh

In this exclusive interview Roop Singh, Business Transformation Architect, SecureWorks and OPEX Week Advisory Board Member shares his insights on process excellence as a medium to operational excellence, technological shifts in the industry and driving new business models. 

The OPEX Week Advisory Board helps drive impartial, informed dialogue on the operational excellence industry and offers guidance into program development and the conference experience. OPEX Week is designed by your operational and performance excellence peers! Find out more about the esteemed advisory board at www.opexweek.com/advisory-board


Business Architecture: The Superhero Series Issue 2 - Driving Successful Business Transformation

“Business architects are superheroes, they have a bird’s eye view and a broader perspective of the world. In order to be successful business architects need to utilize their broader view of the business, and it takes a herculean effort to demonstrate and convince others that change is possible.” - Partha Baral, Sr. Director, Business Architecture, Transformation & Process Excellence, VMware. By leveraging the skills and expertise of business architects it is possible for companies to create a culture of continuous improvement and innovation. In this latest PEX Network eBook, we share four expert Q&As on how business architects are the driving force behind successful business transformation.

4 Tips for Leveraging Technology to Deliver Organizational Effectiveness

Manufacturing has been at the forefront of process excellence for decades, but how are modern manufacturers dealing with today’s challenges? Ahead of the 18th Annual OPEX Week: Business Transformation Global Summit. The PEX Network asked key speakers Rick Hepp, Executive Director, Operational Excellence, Bristol-Myers Squibb and Gerry McCool, Senior Director, Organizational Effectiveness, Jabil to share their organization’s process excellence journey’s. Hepp and McCool reveal what approaches they are taking to driving local business transformation and their top tips for leveraging technology to deliver business performance and organizational effectiveness.


Future of Operations

The business landscape has changed dramatically over the past decade. Digital technology is enabling new ways of working and driving changing business models.

United States of OpEx

We've put together this interactive infographic below which highlights the largest companies by revenue in every US State, according to Fortune 500, research firm Hoover and IT company Broadview.

PEX Network provides additional operational excellence (OpEx) insight from market research and the PEX Network Annual State of the Industry Report. The top 10 primary measures of OpEx Program Success, as voted for by practitioners, is also listed.

Operational Excellence is Changing - Can You Keep Up?

The redefinition of operational excellence is transforming the workplace. The world of operations, performance and transformation is expanding at an incredibly rapid pace and now has the mission of improving customer experience too. The question is, are you ready to take advantage of this new area for growth?

Download this infographic to discover what makes a winning business in the current business landscape and what elements you should be focusing on in this new era.

iGrafx - Process Mapping vs Process Modeling

Exclusive infographic from our partner iGrafx

[Infographic] Top 10 Challenges for OpEx Professionals

Here's our first teaser into the results of our Biennial State of the Industry Report - The Report Revolutionizing the World of Business Performance.
Over 500 process and operational excellence practitioners have listed their primary challenges for the year ahead and the results are in. How do you stand amongst your peers?


How to Think Like a Founder - From Process Excellence to Lean Innovation

Ahead of his Keynote presentation at OPEX Week 2017, we caught up with the Big Ideas Speaker Suneel Gupta, to discuss how to take the leap from traditional process improvement to lean innovation.

Suneel Gupta, Founder and CEO, Rise, Former VP of Product Development, Groupon, Visionary Product and Innovation Leaderwas named the “New Face of Innovation” by the New York Stock Exchange.

While serving as VP of Product Development at Groupon, he helped grow the business from millions to billions in revenue, and into what Forbes Magazine named the “fastest growing company of all time”. As the Founder and CEO of Rise, he raised funding from Google Ventures and was backed by senior leaders at Facebook, Uber and AirBnB. Just two years after launch, One Medical acquired Rise for nearly $20 million dollars.

Download the full interview to find out more.

“Process professionals must learn to think more like a CEO”: Interview with DuPont's Don Linsenmann

Trying to gain executive buy-in for your operational excellence initiatives? Don Linsenmann, Vice President Business Process Excellence and Corporate Six Sigma Champion, DuPont Corporation has one piece of advice: think more a CEO.

>>> Download the full interview here


How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?

Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce


Report: Operationalizing Business Performance

SVP’s of Business Improvement from leading companies; Anthem, Walgreens, Guy Carpenter and Marsh discuss their OPEX case studies and how they have overcome key challenges in their pursuit to achieve enterprise operational excellence including:

  • Ensuring OPEX is in tune with business objectives
  • Linking your operations to your company strategy
  • Getting the strategy right

The Process of Process Management Strategy Execution In a Digital World

The BPM-Discipline is implemented through the “process of process management”. Organizations look for a way to systematically establish their process of process management fast and cost effectively. This can be achieved using a holistic framework and reference model. This whitepaper introduces the BPM-Discipline and how it is implemented through the process of process management.


A Roadmap to Operational Excellence

This eBook describes as clear path for you to achieve enterprise operational excellence, depicting the latest statistics from the PEX Network Annual Report and interviews conducted with leading organizations around the world on their roadmaps to OpEx success.

Executives are constantly looking to successfully execute on large-scale change initiatives and learn how to identify the root causes behind process inefficiency, including issues of strategy and operating models. As such, we also interviewed professionals around the world to find out details of their journeys and best practice approaches.

Exclusive Content

OpEx Week Post Show report

See what happened at OpEx Week 2017!


[VIDEO] PEX Network Global Awards - The Road to Victory

Past PEX Network Global Award winners share their stories. Take your first step on the road to victory by entering the 2017 PEX Network Global Awards at www.processexcellencenetwork.com/awards

[Video] How Process Excellence Transforms Maintenance And Asset Performance

This presentation by Brett Warland, Director of Process Improvement at PolyOne, shows you how to implement major process changes across a global business, from pilot stage to roll out.

Key methods explained, include:

- Utilizing lean and six sigma and technology to deliver required process results·

- Creating a common language across business units and plants for process optimization·

- How to use numbers RE: savings, effectiveness etc.

To watch the full video, you can purchase it here


PEX Week Agenda Road Map: Align strategy with operational excellence

Want advise on how to align strategy with operational excellence to drive sustainable, enterprise-wide transformation? Download this road map which sets out which PEX Week sessions you need attend to achieve this.

Additional Event Information

Attendee Registration Form

Download and submit your registration form for the OPEX Week: Business Transformation World Summit and we will reserve your seat >>

Chief Operating & Transformation Officer Summit 2018 - Agenda

Today, the world’s five largest companies by market capitalization are all from the technology sector, changing from a diversified basket of energy, manufacturing and banking giants in just 10 years. The big question that all the C-suites need to answer is: Is my business still relevant?

What is required of today’s C-suites could well turn into a new Mission: Impossible movie, yet it can not be learned from flipping through past lessons. C-suites are more than ever challenged to make sure their organizations stay relevant and competitive in today’s unpreceded market place, serving new generations of customer and with ever evolving powerful technological tools that was unimaginable before.

More over, the lines between C-suite roles are getting blurrier. COO, CSO, CIO, CFOs are ultimately challenged to become multi skilled chief transformation officers and make bolder and faster decisions to guide through their transformation to leap into the future of growth. For the first time, OPEX Week: Business Transformation World Summit incorporates the Chief Operating & Transformation Officer Summit to discuss exactly how the C-suites can cut through the complexity and discover their unique opportunities to exponential growth.

Core themes at the Chief Operating & Transformation Officer Summit:

  • Business model innovation for top line growth
  • A survival strategy for digital transformation
  • Transformation through leadership

Download the COO & Chief Transformation Officer Summit agenda now for a look at the speakers and their presentation details >>

Sponsorship Information

OPEX Week 2017 Attendees

OPEX Week Business Transformation World Summit is the largest business transformation and OPEX gathering (800+ attendees), and the only one that brings together the entire decision-making unit (C-Level, OPEX, Business Architects).

View the full list of the 800+ business transformation and OPEX professionals who attended the 2017 event.

OPEX WEEK 2018 Event Brochure - Sponsorship

OPEX Week Business Transformation World Summit is the largest business transformation and OPEX gathering (1000+ senior-level executives from the leading major global corporations), and the only one that brings together the entire decision-making unit (C-Level, OPEX, Business Architects).

Front Cover

View the full details of the 100+ SVP level practitioner speaker line up150+ session agenda and current sponsors in the event brochure.

Business Development Pack

Leading companies in the US are investing heavily in providers that can help them address their Operational Excellence challenges.
Download our business development pack to see who you will meet, what industries will be represented and where they are looking to invest in 2017.

Top Featured

Change Agent: The Emerging Role of the Chief Transformation Officer

The Chief Transformation Officer’s role is to ensure that your company is the one that not only survives the inevitable transformation, but also thrives after it. Only then can you experience transformation not as disruption, but as ongoing opportunity that leads to lasting success.

The Office of the Chief Transformation Officer will likely become the new version of a war and response center of governments and major multi-national corporations in the past. It will be represented by key individuals representing each of the sections of the organization and will hold a very large amount of power internally. In this exclusive PEX Network article, Wayne Spragge, Ph.D., Executive Director at Renaissance Factor Group & PEX Network Contributor explores the evolving role of the Chief Transformation Officer, their responsibilities and the skill sets they need to possess in the digital world.

[Infographic] The Global State of Process Excellence

What types of process improvement work will be the focus of your program in 2018-2019? What are the top three methodologies and solutions companies are planning to implement? Over 800 professionals took part in the biennial PEX Network state of the industry survey to explore how organizations around the world are approaching process excellence. Ahead of the release of the 2017 global state of process excellence report, we bring you a sneak peek of the key findings and results from the responses received.