Media Center

Download the 2018 Event Guide

The complete event guide for the all-mighty, one and only OPEX Week: Business Transformation World Summit 2018 is here!

Taking place January 22-26, 2018 at the Hyatt Regency Orlando, Florida - Check out the inspiring 100+ speaker line-up and their exclusive talks:

  • Tony Saldanha, Vice President, Global Business Services, Next Generation Services, Procter & Gamble
  • Janice L. Semper, Head of Culture, GE Corporate
  • Jon Theuerkauf, Managing Director and Group Head of Performance Excellence, BNY Mellon
  • Nigel Leppitt, Global Head of Organisation and Business Transformation, Allianz Global Corporate & Specialty SE
  • John Olson, Vice President Business Transformation, Johnson Controls
  • Sisir Padhy, Vice President, Process Excellence & Innovation, Verizon

100+ transformation leaders and executives will take to the stage to guide you through the full spectrum of OPEX and transformational tools, methods and best practices, empowering you to lead your business to excel in the trajectory of efficiency, innovation, transformation and reaching the next level of growth! Download your free copy of the complete agenda now >>


What is GDPR and who does it affect?

General Data Protection Regulation (GDPR) is the legal framework to protect the data rights of E.U. citizens which will come into force on May 25, 2018. This whitepaper will help you understand the implications, obligations and heavy penalties for non-compliance.


AuraPortal: Why Should Businesses Use Process Management?

Why should Businesses Use Process Management?
An explanatory guide by AuraPoral on business processes, their digitization and how to work with digitized processes.


PEX Network annual report 2017 – Global state of process excellence

PEX Network surveyed 800+ process improvement and operational excellence professionals, as part of the largest global survey into the state of process excellence. In this exclusive report, we reveal the key trends highlighted by the “2017 biennial PEX Network State of the Industry Process Excellence Survey” and explore how organizations around the world are approaching process excellence to meet their business goals.

Take a measure of the global state of process excellence and find out how leading practitioners and businesses are creating and empowering business growth in PEX Network’s exclusive report 'Global State of Process Excellence 2017'.

Download your complimentary copy for crucial insight into:

  • The primary operational excellence challenges for the year ahead
  • Which key management solutions companies are looking to invest in to drive their operational excellence projects in the next 12 months
  • How to accelerate your business transformation with low-code
  • How to build a better customer experience with process
  • The pillars needed to achieve successful cultural change
  • How to take advantage of lightweight business processes and embrace digital transformation
  • 8 steps for ensuring successful and sustainable business growth

Your contributors for 2017 include:

  • Senior Vice President, Enterprise Architecture, Mastercard
  • Vice President, Process Excellence & Innovation, Verizon Inc.
  • Chief Operating Officer, The University of Iowa Hospitals and Clinics
  • Chief Operating Officer, Aegon Asset Management
  • Chief Enterprise Architect, Kellogg’s
  • VP Business Transformation, Johnson Controls
  • Chief Content Officer, Gracenote, A Nielsen Company
  • Chief Transformation Officer, ACTIAM NV
  • Global Head of Process, Excellence Uber

Top Featured

8 Steps To Successful Business Transformation

Before an organization or corporation decides to embark on a business transformation process it is critical that they honestly understand the “WHY” we are going to do this activity, including both the perceived positives and the potential for greater discord within the organization. Change no matter how simple or logical it may appear is not a plug and play system in which one removes one or more unsuccessful practices and insert perceived or desired new practices.

[Free Podcast] The Secret to Marriott Hotels Business Excellence

The Senior Director of Operational Excellence and Six Sigma- US & Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught the hospitality business and has adapted six sigma into hospitality. From a process improvement perspective Sally is always balancing running a business and delivering on the customer experience. She’s always finding the freedom within the framework that ensures that she’s speaking to the bottom line while ensuring an outstanding customer experience which establishes loyalty in the brand.

RPA: Change, Innovation & The Future

Robotics Process Automation is very fast paced, and it pays to keep up. In as little as 12 months, RPA solutions can transform business processes radically. The process automation industry is set to grow by as much as 60% before 2020, so businesses need to adapt now so they are not left behind by their competitors! We recently caught up with leading RPA experts to discuss how this exciting area of automation is changing, and what the future holds.

[Free eBook] The Process Revolution

Global process improvement expert Craig Reid summarizes the key issues, the “hot spots” that organizations face today and how they can start to focus their efforts to become truly customer- centric. There are a multitude of handbooks explaining methodologies, tools and techniques on how to implement process improvement – but this is a book about the why of business process improvement. This is an ebook to digest then hand to your boss and your boss’s boss. It’s a book to inspire, to fist pump the air and most importantly to start a process revolution in your organization

Download your free copy of the 224 page eBook now >>

Change Agent: The Emerging Role of the Chief Transformation Officer

The Chief Transformation Officer’s role is to ensure that your company is the one that not only survives the inevitable transformation, but also thrives after it. Only then can you experience transformation not as disruption, but as ongoing opportunity that leads to lasting success.

The Office of the Chief Transformation Officer will likely become the new version of a war and response center of governments and major multi-national corporations in the past. It will be represented by key individuals representing each of the sections of the organization and will hold a very large amount of power internally. In this exclusive PEX Network article, Wayne Spragge, Ph.D., Executive Director at Renaissance Factor Group & PEX Network Contributor explores the evolving role of the Chief Transformation Officer, their responsibilities and the skill sets they need to possess in the digital world.

C-Suite Digital Strategy - A Survival Guide

Today’s C-suites are at the forefront of unprecedented change as reinvented market places, disruptive technologies and business models have become key transformation drivers for boardroom decision-making. Chief operating officers, transformation and OPEX leaders now have the opportunity to embrace change and create a new standard in business and customer excellence. The million dollar question that many C-suites now grapple with is: “Is my business still relevant?

Download your complimentary survival guide now with exclusive insight from:

  • Raju Deshpande, SVP, Director of Operational Excellence, East West Bank
  • Ken Goldman, former CFO of Yahoo!
  • Renaud Fournier, Chief Business Transformation Officer, New York University
  • Yona Capobianco, Vice President, Business Process Excellence at BD

[New eBook] Fundamentals of Manifesting The Transformative Leader Within - Series 1

How do you successfully identify needed change? Create a vision and guide through inspiration? How do you execute change in tandem with a commited team? Get the answers in this insightful eBook series by Amir Ghannad get the keys to unlocking the your transformative leader within.

Download your copy now:

[Infographic] The Global State of Process Excellence

What types of process improvement work will be the focus of your program in 2018-2019? What are the top three methodologies and solutions companies are planning to implement? Over 800 professionals took part in the biennial PEX Network state of the industry survey to explore how organizations around the world are approaching process excellence. Ahead of the release of the 2017 global state of process excellence report, we bring you a sneak peek of the key findings and results from the responses received.

[New eBook] Fundamentals of Manifesting The Transformative Leader Within - Series 2

Leaders are called to not just manage change but to lead transformations that bring about a step change in the results, capability, and the level of fulfillment of their team members. In Part 2 of The Transformative Leader eBook series, Amir explores how you can expand your influence, your impact, and empower your teams to grow and develop.

Get your free copy now.


Business Architecture: What's all the fuss about?

Business architecture (BA) is about taking a step back and understanding the vision of a business before looking at how this can be achieved through actionable change.

BA is not a new concept - it has been around for decades, so why is it that only now are we seeing a shift in focus towards it?

This article explores two expert opinions on this new focus in BA and how businesses can implement it to add true business value. Featuring exclusive insight from Michael Noonan, Director of Business Architecture, Capita; and Sudhakar Sundaresan, Director of Business Architecture, Comcast.


RPA and AI: Fueling Future Business Operations

The rise of Robotic Process Automation and Artificial Intelligence in today's business world is giving companies the tools to automate their functions and operations.

This may not be a new concept, but with automation becoming more intelligent and affordable, companies are increasingly considering new strategies to implement RPA to enhance their business operations.

But what are they considering and how does this fare against your digital strategy?


Operational Excellence is Changing - Can You Keep Up?

The redefinition of operational excellence is transforming the workplace. The world of operations, performance and transformation is expanding at an incredibly rapid pace and now has the mission of improving customer experience too. The question is, are you ready to take advantage of this new area for growth?

Download this infographic to discover what makes a winning business in the current business landscape and what elements you should be focusing on in this new era.


Business Architecture: The Superhero Series Issue 2 - Driving Successful Business Transformation

“Business architects are superheroes, they have a bird’s eye view and a broader perspective of the world. In order to be successful business architects need to utilize their broader view of the business, and it takes a herculean effort to demonstrate and convince others that change is possible.” - Partha Baral, Sr. Director, Business Architecture, Transformation & Process Excellence, VMware. By leveraging the skills and expertise of business architects it is possible for companies to create a culture of continuous improvement and innovation. In this latest PEX Network eBook, we share four expert Q&As on how business architects are the driving force behind successful business transformation.

4 Tips for Leveraging Technology to Deliver Organizational Effectiveness

Manufacturing has been at the forefront of process excellence for decades, but how are modern manufacturers dealing with today’s challenges? Ahead of the 18th Annual OPEX Week: Business Transformation Global Summit. The PEX Network asked key speakers Rick Hepp, Executive Director, Operational Excellence, Bristol-Myers Squibb and Gerry McCool, Senior Director, Organizational Effectiveness, Jabil to share their organization’s process excellence journey’s. Hepp and McCool reveal what approaches they are taking to driving local business transformation and their top tips for leveraging technology to deliver business performance and organizational effectiveness.


How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?

Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce

Exclusive Content

Women in Leadership: Achieving the Next Level of Excellence for Female OPEX Leaders

For the first time OPEX Week will feature an inspirational session for women leaders in the operational excellence and business transformation world to discuss how they can assist with building business capabilities whilst accelerating their own leadership career!

In this interview we look at what makes an effective leader, the evolution of female leadership and participation in the operational excellence and how we can continue to move the OPEX community forward on this topic.

Erika Westbay, Director of Performance Improvement, The Nature Conservancy attended her first PEX Network event in 2007, nearly ten years on she has agreed to share her story.

The state of Robotic Process Automation and Artificial Intelligence in the Enterprise

In 2014, distinguished Oxford University philosopher, Nick Bostrom, released his book Super intelligence: Paths, Dangers, Strategies. It hypothesizes the potential impact on society if “machine brains” were to surpass that of a human, with the premise being that our destiny would be dependent on machine intelligence, and therefore out of our own hands.

There is, however, a long way to go before we’re at the peril of walking, talking robots in the enterprise – even if Boston Dynamics’ humanoid robot, Atlas, was caught running freely into the woods. Currently, RPA is more commonly used in the enterprise, and in this report we will explore how both AI and RPA are affecting companies.

Digital Transformation: Driving Business Transformation

Download the whitepaper by Dan Morris, CBPP, CBA Managing Principal, Wendan Consulting discussing how to drive business transformation using digital technology.

[WEBINAR] What Does The Future Hold For Process Excellence?

Our specially selected OPEX Week Advisory Board members debated, discussed and offered their insight into what’s going to drive the business process agenda in the decade ahead.

At this halfway point of the year, it’s your opportunity to take a step back and reflect on what your industry will look like in the years ahead and how to position yourself and your business for success.

What have Superheroes and Business Architects got in Common?

One of the top challenges faced by companies is how to align business strategy and operational excellence program and many organizations fail to achieve this. What is the missing link? How to develop a well-articulated blueprint for business and operations alignment? Business architecture is the answer according to many that have successfully implemented it to enable business transformation.

Ahead of the 18th Annual OPEX Week: Business Transformation World Summit, the PEX Network asked the PEX Community what qualities superheroes and business architects have in common. If you have an opinion about where business architecture is heading, we want to hear from you! We are running a contest for the most visionary look ahead at what the future holds in store for the profession. The winner will receive a free pass to attend OPEX Week USA 2017 in Orlando, Florida and be featured on PEX Network - the world’s largest community for OPEX, PEX, Performance, Architect and IT professionals who are passionate about improving business performance and operational excellence. For a chance to win, simply send your insight to answering the question “What do superheroes and business architects have in common?” by Friday 6th January 2017.


[VIDEO] ‘Be the Customer’ - Exclusive Interview with Steven Carleton, COO, Global Shipping, eBay Inc

In this exclusive PEX Network interview Steven Carleton, Chief Operating Officer - Global Shipping, eBay Inc, shares his insights on the constantly changing demands of the customer and the next-generation operational excellence. Steven shares the steps he has taken at eBay to build a customer-centric company culture.

Steven will be speaking in January at the 18th Annual OPEX Week: Business Transformation Summit 2017 on "Achieving world class business capability through customer-centric process-led business transformation." 

[VIDEO] Deploying Lean and Continuous Improvement to Transform Culture across Kuhn

Workplace organizational leader, Eddie Smith, Director of Operations, Kuhn Krause, Kuhn North America highlights the secrets behind achieving a range of industry awards. This presentation was filmed at PEX Week 2016

[VIDEO] Meet OPEX Week Advisory Board Member Roop Singh

In this exclusive interview Roop Singh, Business Transformation Architect, SecureWorks and OPEX Week Advisory Board Member shares his insights on process excellence as a medium to operational excellence, technological shifts in the industry and driving new business models. 

The OPEX Week Advisory Board helps drive impartial, informed dialogue on the operational excellence industry and offers guidance into program development and the conference experience. OPEX Week is designed by your operational and performance excellence peers! Find out more about the esteemed advisory board at


How to Think Like a Founder - From Process Excellence to Lean Innovation

Ahead of his Keynote presentation at OPEX Week 2017, we caught up with the Big Ideas Speaker Suneel Gupta, to discuss how to take the leap from traditional process improvement to lean innovation.

Suneel Gupta, Founder and CEO, Rise, Former VP of Product Development, Groupon, Visionary Product and Innovation Leaderwas named the “New Face of Innovation” by the New York Stock Exchange.

While serving as VP of Product Development at Groupon, he helped grow the business from millions to billions in revenue, and into what Forbes Magazine named the “fastest growing company of all time”. As the Founder and CEO of Rise, he raised funding from Google Ventures and was backed by senior leaders at Facebook, Uber and AirBnB. Just two years after launch, One Medical acquired Rise for nearly $20 million dollars.

Download the full interview to find out more.

“Process professionals must learn to think more like a CEO”: Interview with DuPont's Don Linsenmann

Trying to gain executive buy-in for your operational excellence initiatives? Don Linsenmann, Vice President Business Process Excellence and Corporate Six Sigma Champion, DuPont Corporation has one piece of advice: think more a CEO.

>>> Download the full interview here


Report: Operationalizing Business Performance

SVP’s of Business Improvement from leading companies; Anthem, Walgreens, Guy Carpenter and Marsh discuss their OPEX case studies and how they have overcome key challenges in their pursuit to achieve enterprise operational excellence including:

  • Ensuring OPEX is in tune with business objectives
  • Linking your operations to your company strategy
  • Getting the strategy right

The Process of Process Management Strategy Execution In a Digital World

The BPM-Discipline is implemented through the “process of process management”. Organizations look for a way to systematically establish their process of process management fast and cost effectively. This can be achieved using a holistic framework and reference model. This whitepaper introduces the BPM-Discipline and how it is implemented through the process of process management.


A Roadmap to Operational Excellence

This eBook describes as clear path for you to achieve enterprise operational excellence, depicting the latest statistics from the PEX Network Annual Report and interviews conducted with leading organizations around the world on their roadmaps to OpEx success.

Executives are constantly looking to successfully execute on large-scale change initiatives and learn how to identify the root causes behind process inefficiency, including issues of strategy and operating models. As such, we also interviewed professionals around the world to find out details of their journeys and best practice approaches.


Future of Operations

The business landscape has changed dramatically over the past decade. Digital technology is enabling new ways of working and driving changing business models.

United States of OpEx

We've put together this interactive infographic below which highlights the largest companies by revenue in every US State, according to Fortune 500, research firm Hoover and IT company Broadview.

PEX Network provides additional operational excellence (OpEx) insight from market research and the PEX Network Annual State of the Industry Report. The top 10 primary measures of OpEx Program Success, as voted for by practitioners, is also listed.

iGrafx - Process Mapping vs Process Modeling

Exclusive infographic from our partner iGrafx

[Infographic] Top 10 Challenges for OpEx Professionals

Here's our first teaser into the results of our Biennial State of the Industry Report - The Report Revolutionizing the World of Business Performance.
Over 500 process and operational excellence practitioners have listed their primary challenges for the year ahead and the results are in. How do you stand amongst your peers?

Sponsorship Information

OPEX Week 2018 Floorplan

OPEX Week: Business Transformation World Summit is unique. It is the largest, most progressive event for this community, attracting over 800 attendees earlier this year. Our attendees are actively looking for your solutions to improve their projects, and sponsoring the event gets you face-to-face interactions with the entire decision-making unit (C-Level, OPEX, Business Architects). We’re the only organization that can deliver such a claim as we’ve been at the forefront of operational excellence and continuous improvement for 19 years, and we’re backed by 130,000 active community members

OPEX Week 2017 Attendees

OPEX Week Business Transformation World Summit is the largest business transformation and OPEX gathering (800+ attendees), and the only one that brings together the entire decision-making unit (C-Level, OPEX, Business Architects).

View the full list of the 800+ business transformation and OPEX professionals who attended the 2017 event.

OPEX WEEK 2018 Event Brochure - Sponsorship

OPEX Week Business Transformation World Summit is the largest business transformation and OPEX gathering (1000+ senior-level executives from the leading major global corporations), and the only one that brings together the entire decision-making unit (C-Level, OPEX, Business Architects).

Front Cover

View the full details of the 100+ SVP level practitioner speaker line up150+ session agenda and current sponsors in the event brochure.

Solution Providers Information Pack

OPEX Week: Business Transformation World Summit is unique. It is the largest, most progressive event for this community, attracting over 800 attendees earlier this year. Sponsoring gets you face-to-face interactions with the entire decision-making unit (C-Level, OPEX, Business Architects). Even better, our attendees are actively looking for your solutions to improve their projects. We find active buyers, create and environment for you to engage with the right decision-makers, in a way that allows you to deliver a compelling business case. We’re the only organization that can deliver such a claim as we’ve been at the forefront of operational excellence and continuous improvement for 19 years, and we’re backed by 130,000 active community members

Top Featured

The Transformative Leader - Complete eBook Series

How do you succesfully identify needed change? Create a vision and guide through inspiration? How do you execute change in tandem with a commited team? Get the answers in this insightful eBook series by Amir Ghannad get the keys to unlocking the your transformative leader within. Download the complete ebook series; The Transformative Leader' now.


PEX Week Agenda Road Map: Align strategy with operational excellence

Want advise on how to align strategy with operational excellence to drive sustainable, enterprise-wide transformation? Download this road map which sets out which PEX Week sessions you need attend to achieve this.

Exclusive Content

OpEx Week Post Show report

See what happened at OpEx Week 2017!


[VIDEO] PEX Network Global Awards - The Road to Victory

Past PEX Network Global Award winners share their stories. Take your first step on the road to victory by entering the 2017 PEX Network Global Awards at

[Video] How Process Excellence Transforms Maintenance And Asset Performance

This presentation by Brett Warland, Director of Process Improvement at PolyOne, shows you how to implement major process changes across a global business, from pilot stage to roll out.

Key methods explained, include:

- Utilizing lean and six sigma and technology to deliver required process results·

- Creating a common language across business units and plants for process optimization·

- How to use numbers RE: savings, effectiveness etc.

To watch the full video, you can purchase it here

Additional Event Information

Who will you meet at #OPEXWeek 2018?

The 19th Annual OPEX Week: Business Transformation World Summit 2018 will be joined by 1000+ business transformation executives and 100+ of the most influential experts from the world's leading brands and most innovative companies. You'll have a front-row seat as they share real case-studies from the full spectrum of process, technology and people - Together you will explore the most effective strategies to help you ascend to the future of exponential growth. Download your free copy of the attendee list now >>

Attendee Registration Form

Download and submit your registration form for the OPEX Week: Business Transformation World Summit and we will reserve your seat >>

Chief Operating & Transformation Officer Summit 2018 - Agenda

Today, the world’s five largest companies by market capitalization are all from the technology sector, changing from a diversified basket of energy, manufacturing and banking giants in just 10 years. The big question that all the C-suites need to answer is: Is my business still relevant?

What is required of today’s C-suites could well turn into a new Mission: Impossible movie, yet it can not be learned from flipping through past lessons. C-suites are more than ever challenged to make sure their organizations stay relevant and competitive in today’s unpreceded market place, serving new generations of customer and with ever evolving powerful technological tools that was unimaginable before.

More over, the lines between C-suite roles are getting blurrier. COO, CSO, CIO, CFOs are ultimately challenged to become multi skilled chief transformation officers and make bolder and faster decisions to guide through their transformation to leap into the future of growth. For the first time, OPEX Week: Business Transformation World Summit incorporates the Chief Operating & Transformation Officer Summit to discuss exactly how the C-suites can cut through the complexity and discover their unique opportunities to exponential growth.

Core themes at the Chief Operating & Transformation Officer Summit:

  • Business model innovation for top line growth
  • A survival strategy for digital transformation
  • Transformation through leadership

Download the COO & Chief Transformation Officer Summit agenda now for a look at the speakers and their presentation details >>