January 22-26, 2018
Orlando, Florida

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The Largest OPEX gathering, the most FORWARD-THINKING program, and the ONLY event that covers all elements to deliver the change your transformation requires!

Top Featured

PEX Network Annual Report 2016

Emergence: The Future of Operational Excellence

Download the PEX Network Annual Report to discover what will business process look like in 2025

What have Superheroes and Business Architects got in Common?

One of the top challenges faced by companies is how to align business strategy and operational excellence program and many organizations fail to achieve this. What is the missing link? How to develop a well-articulated blueprint for business and operations alignment? Business architecture is the answer according to many that have successfully implemented it to enable business transformation.

Ahead of the 18th Annual OPEX Week: Business Transformation World Summit, the PEX Network asked the PEX Community what qualities superheroes and business architects have in common. If you have an opinion about where business architecture is heading, we want to hear from you! We are running a contest for the most visionary look ahead at what the future holds in store for the profession. The winner will receive a free pass to attend OPEX Week USA 2017 in Orlando, Florida and be featured on PEX Network - the world’s largest community for OPEX, PEX, Performance, Architect and IT professionals who are passionate about improving business performance and operational excellence. For a chance to win, simply send your insight to futureofpex@iqpc.com answering the question “What do superheroes and business architects have in common?” by Friday 6th January 2017.


Business Architecture: The Superhero Series Issue 2 - Driving Successful Business Transformation

“Business architects are superheroes, they have a bird’s eye view and a broader perspective of the world. In order to be successful business architects need to utilize their broader view of the business, and it takes a herculean effort to demonstrate and convince others that change is possible.” - Partha Baral, Sr. Director, Business Architecture, Transformation & Process Excellence, VMware. By leveraging the skills and expertise of business architects it is possible for companies to create a culture of continuous improvement and innovation. In this latest PEX Network eBook, we share four expert Q&As on how business architects are the driving force behind successful business transformation.

4 Tips for Leveraging Technology to Deliver Organizational Effectiveness

Manufacturing has been at the forefront of process excellence for decades, but how are modern manufacturers dealing with today’s challenges? Ahead of the 18th Annual OPEX Week: Business Transformation Global Summit. The PEX Network asked key speakers Rick Hepp, Executive Director, Operational Excellence, Bristol-Myers Squibb and Gerry McCool, Senior Director, Organizational Effectiveness, Jabil to share their organization’s process excellence journey’s. Hepp and McCool reveal what approaches they are taking to driving local business transformation and their top tips for leveraging technology to deliver business performance and organizational effectiveness.

Exclusive Content

The state of Robotic Process Automation and Artificial Intelligence in the Enterprise

In 2014, distinguished Oxford University philosopher, Nick Bostrom, released his book Super intelligence: Paths, Dangers, Strategies. It hypothesizes the potential impact on society if “machine brains” were to surpass that of a human, with the premise being that our destiny would be dependent on machine intelligence, and therefore out of our own hands.

There is, however, a long way to go before we’re at the peril of walking, talking robots in the enterprise – even if Boston Dynamics’ humanoid robot, Atlas, was caught running freely into the woods. Currently, RPA is more commonly used in the enterprise, and in this report we will explore how both AI and RPA are affecting companies.

Digital Transformation: Driving Business Transformation

Download the whitepaper by Dan Morris, CBPP, CBA Managing Principal, Wendan Consulting discussing how to drive business transformation using digital technology.

[WEBINAR] What Does The Future Hold For Process Excellence?

Our specially selected OPEX Week Advisory Board members debated, discussed and offered their insight into what’s going to drive the business process agenda in the decade ahead.

At this halfway point of the year, it’s your opportunity to take a step back and reflect on what your industry will look like in the years ahead and how to position yourself and your business for success.

PEX Pulse - Attendee perspective of PEX Week 2016

Whether it’s wanting to network with peers, to find out what other companies are up to, or get inspired by the latest thinking on leadership and strategy, our delegates had a diverse set of reasons for taking the time out of the office.

PEX Network has spoke to three 2016 attendees to get their perspective of the event:

  • Ron Green, Director of Process Excellence, Port of Virginia
  • Marc Kohler, Head of Value Stream Strategy, Swisscom
  • Shayne Ginder, Director of Performance Improvement, Sunrise Senior Living

Women in Leadership: Achieving the Next Level of Excellence for Female OPEX Leaders

For the first time OPEX Week will feature an inspirational session for women leaders in the operational excellence and business transformation world to discuss how they can assist with building business capabilities whilst accelerating their own leadership career!

In this interview we look at what makes an effective leader, the evolution of female leadership and participation in the operational excellence and how we can continue to move the OPEX community forward on this topic.

Erika Westbay, Director of Performance Improvement, The Nature Conservancy attended her first PEX Network event in 2007, nearly ten years on she has agreed to share her story.

OpEx Week Post Show report

See what happened at OpEx Week 2017!


STATE OF THE INDUSTRY REPORT: Aligning Strategy with OpEx to Drive Sustainable, Enterprise-wide Transformation

PEX Network has surveyed over 800 OPEX and business transformation executives to discover the most ground breaking trends facing the OPEX community.

Find out how you compare to the OPEX community and whether you share the same maturity and integration levels as your OPEX peers!


How to Think Like a Founder - From Process Excellence to Lean Innovation

Ahead of his Keynote presentation at OPEX Week 2017, we caught up with the Big Ideas Speaker Suneel Gupta, to discuss how to take the leap from traditional process improvement to lean innovation.

Suneel Gupta, Founder and CEO, Rise, Former VP of Product Development, Groupon, Visionary Product and Innovation Leaderwas named the “New Face of Innovation” by the New York Stock Exchange.

While serving as VP of Product Development at Groupon, he helped grow the business from millions to billions in revenue, and into what Forbes Magazine named the “fastest growing company of all time”. As the Founder and CEO of Rise, he raised funding from Google Ventures and was backed by senior leaders at Facebook, Uber and AirBnB. Just two years after launch, One Medical acquired Rise for nearly $20 million dollars.

Download the full interview to find out more.


A Roadmap to Operational Excellence

This eBook describes as clear path for you to achieve enterprise operational excellence, depicting the latest statistics from the PEX Network Annual Report and interviews conducted with leading organizations around the world on their roadmaps to OpEx success.

Executives are constantly looking to successfully execute on large-scale change initiatives and learn how to identify the root causes behind process inefficiency, including issues of strategy and operating models. As such, we also interviewed professionals around the world to find out details of their journeys and best practice approaches.


Future of Operations

The business landscape has changed dramatically over the past decade. Digital technology is enabling new ways of working and driving changing business models.

[Infographic] Top 10 Challenges for OpEx Professionals

Here's our first teaser into the results of our Biennial State of the Industry Report - The Report Revolutionizing the World of Business Performance.

Over 500 process and operational excellence practitioners have listed their primary challenges for the year ahead and the results are in. How do you stand amongst your peers?

United States of OpEx

We've put together this interactive infographic below which highlights the largest companies by revenue in every US State, according to Fortune 500, research firm Hoover and IT company Broadview.

PEX Network provides additional operational excellence (OpEx) insight from market research and the PEX Network Annual State of the Industry Report. The top 10 primary measures of OpEx Program Success, as voted for by practitioners, is also listed.

Additional Event Information

How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?

Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce

Spotlight Interview: Stereologic on Today's Process Challenges and new Rapid Methods or Process Mapping and Mesurement

Exclusive interview conducted by the PEX Network with Dr. Sofia Passova, President and CEO, Stereologic

Attendee Registration Form

Download and submit your registration form for the OPEX Week: Business Transformation World Summit and we will reserve your seat >>


[VIDEO] Meet Your 2017 OPEX Week Chairman - Brenton Harder

Brenton Harder, Director, BNY Mellon, will chairing 18th Annual OPEX Week: Business Transformation World Summit 2017, taking place January 23 - 27, 2017 | Hilton Orlando, Orlando, Florida. We took a minute to call Brenton and find out how your #1 Operational Excellence event just got a whole lot bigger.

[VIDEO] PEX Network Global Awards - The Road to Victory

Past PEX Network Global Award winners share their stories. Take your first step on the road to victory by entering the 2017 PEX Network Global Awards at www.processexcellencenetwork.com/awards

[VIDEO] Deploying Lean and Continuous Improvement to Transform Culture across Kuhn

Workplace organizational leader, Eddie Smith, Director of Operations, Kuhn Krause, Kuhn North America highlights the secrets behind achieving a range of industry awards. This presentation was filmed at PEX Week 2016

[VIDEO] Meet OPEX Week Advisory Board Member Roop Singh

In this exclusive interview Roop Singh, Business Transformation Architect, SecureWorks and OPEX Week Advisory Board Member shares his insights on process excellence as a medium to operational excellence, technological shifts in the industry and driving new business models. 

The OPEX Week Advisory Board helps drive impartial, informed dialogue on the operational excellence industry and offers guidance into program development and the conference experience. OPEX Week is designed by your operational and performance excellence peers! Find out more about the esteemed advisory board at www.opexweek.com/advisory-board

[VIDEO] ‘Be the Customer’ - Exclusive Interview with Steven Carleton, COO, Global Shipping, eBay Inc

In this exclusive PEX Network interview Steven Carleton, Chief Operating Officer - Global Shipping, eBay Inc, shares his insights on the constantly changing demands of the customer and the next-generation operational excellence. Steven shares the steps he has taken at eBay to build a customer-centric company culture.

Steven will be speaking in January at the 18th Annual OPEX Week: Business Transformation Summit 2017 on "Achieving world class business capability through customer-centric process-led business transformation." 

Sponsorship Information

PEX Week 2016 Post Show Report

If you weren't at the 16th Annual PEX Week in January then you missed the operational excellence event of the year! Nearly 600 executives met in Orlando to share war stories, new initiatives and a few laughs/games throughout the week. But don’t worry you can find the highlights, takeaways and audience breakdown in the Post Show Report

Business Development Pack

Leading companies in the US are investing heavily in providers that can help them address their Operational Excellence challenges.
Download our business development pack to see who you will meet, what industries will be represented and where they are looking to invest in 2017.

2017 Exhibitor Floorplan

Find out who is exhibiting the largest OPEX event on the global arena in 2017. 

PEX Week 2016 - Polling Report

Find out what our 2016 attendees had to say about  their challenges and opportunities that seek to address!


Learn how Co Creation Partners achieved brand awareness and generated leads through coordinated online and event sponsorship.

Top Priorities for Investment in OPEX in 2017

Ahead of the 18th annual OPEX Week: Business Transformation Summit 2017 we asked key decision maker and influencer level attendees what their challenges are and where they plan to spend budget over the next 6 – 18 months.
The survey revealed that 54% are planning major software investment in the next 12 - 18 months.
But in which areas are they planning to invest?  
Download the infographic to find out the top investment priorities of Operational Excellence leaders for the 18 months following.


The Process of Process Management Strategy Execution In a Digital World

The BPM-Discipline is implemented through the “process of process management”. Organizations look for a way to systematically establish their process of process management fast and cost effectively. This can be achieved using a holistic framework and reference model. This whitepaper introduces the BPM-Discipline and how it is implemented through the process of process management.


IBM Case Study

Barclays achieves superior service and a Net Promoter Score of 70. Barclays adopted an IBM business process management (BPM) solution to create an environment for multiple iterations and accelerate process rollout. Download the full case study to find out how Barclays used IBM solution to achieve the success.

Additional Event Information

PEX Network Awards Application Pack

The PEX Network Global Awards celebrate and recognize outstanding performance achieved by leading companies for business transformation initiatives!

Download your awards application kit – included is a walk through of the awards categories, the judging criteria and entry guidelines


iGrafx - Process Mapping vs Process Modeling

Exclusive infographic from our partner iGrafx

Sponsorship Information

OPEX Week 2017 Attendees

OPEX Week Business Transformation World Summit is the largest business transformation and OPEX gathering (800+ attendees), and the only one that brings together the entire decision-making unit (C-Level, OPEX, Business Architects).

View the full list of the 800+ business transformation and OPEX professionals who attended the 2017 event.


PEX Week Agenda Road Map: Align strategy with operational excellence

Want advise on how to align strategy with operational excellence to drive sustainable, enterprise-wide transformation? Download this road map which sets out which PEX Week sessions you need attend to achieve this.


“Process professionals must learn to think more like a CEO”: Interview with DuPont's Don Linsenmann

Trying to gain executive buy-in for your operational excellence initiatives? Don Linsenmann, Vice President Business Process Excellence and Corporate Six Sigma Champion, DuPont Corporation has one piece of advice: think more a CEO.

>>> Download the full interview here


[Video] How Process Excellence Transforms Maintenance And Asset Performance

This presentation by Brett Warland, Director of Process Improvement at PolyOne, shows you how to implement major process changes across a global business, from pilot stage to roll out.

Key methods explained, include:

- Utilizing lean and six sigma and technology to deliver required process results·

- Creating a common language across business units and plants for process optimization·

- How to use numbers RE: savings, effectiveness etc.

To watch the full video, you can purchase it here


[Video] Using a Quality Framework to Make your Customer-Centric Business Strategy a Reality

Through a case study from Anu George, Chief Quality Officer, Morningstar, this session focuses on the process steps needed to deliver to the expectations of the most important people – your customers. Key takeaways include:

· Shaping a client-centric mindset globally through the power of process management
· Utilizing lean and six sigma to zoom in on the processes that will make an impact on your customer experience
· Employing customer data in process planning
· Effectively translating strategy to a profitable reality

To watch the full video, you can purchase it here


Report: Operationalizing Business Performance

SVP’s of Business Improvement from leading companies; Anthem, Walgreens, Guy Carpenter and Marsh discuss their OPEX case studies and how they have overcome key challenges in their pursuit to achieve enterprise operational excellence including:

  • Ensuring OPEX is in tune with business objectives
  • Linking your operations to your company strategy
  • Getting the strategy right


[Video] Transforming Customer Experience via Business Processes

Have you previously collected Customer Experience (or VOC) data but struggled to translate that into long term business process change? If so, you’re not alone.

This presentation by Adam Golden, Managing Partner at Oak Consulting, looks at how customer experience maps enable us to translate customer touchpoint refinements into standardized, optimal business processes. This creates a win-win situation for you and your customer; where they get a company that’s easy to do business with, and you get consistent outcomes, efficient processing, lower costs and satisfied customers.

To watch the full video, you can purchase it here