Agenda Day 5

9:00 AM - 10:30 AM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes withsuccessful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

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Steve Towers

Founder and CEO
BP Group
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James Dodkins

Board Advisor
BP Group

9:00 AM - 10:30 AM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 3: FROM PROFESSIONAL TO MASTER Advanced Businessm Process Management – Process Innovation (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

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Steve Towers

Founder and CEO
BP Group
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James Dodkins

Board Advisor
BP Group

10:30 AM - 11:00 AM Morning Break

11:00 AM - 12:30 PM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes withsuccessful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

img

Steve Towers

Founder and CEO
BP Group
img

James Dodkins

Board Advisor
BP Group

11:00 AM - 12:30 PM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 3: FROM PROFESSIONAL TO MASTER Advanced Businessm Process Management – Process Innovation (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

img

Steve Towers

Founder and CEO
BP Group
img

James Dodkins

Board Advisor
BP Group

12:30 PM - 1:30 PM Lunch

1:30 PM - 3:00 PM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes withsuccessful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

img

Steve Towers

Founder and CEO
BP Group
img

James Dodkins

Board Advisor
BP Group

1:30 PM - 3:00 PM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 3: FROM PROFESSIONAL TO MASTER Advanced Businessm Process Management – Process Innovation (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

img

Steve Towers

Founder and CEO
BP Group
img

James Dodkins

Board Advisor
BP Group

3:00 PM - 3:15 PM Afternoon Break

3:15 PM - 5:00 PM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes withsuccessful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

img

Steve Towers

Founder and CEO
BP Group
img

James Dodkins

Board Advisor
BP Group

3:15 PM - 5:00 PM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

The BP Group Certified Process Professional Program
Steve Towers, Founder and CEO, BP Group James Dodkins, Board Advisor, BP Group
Level 3: FROM PROFESSIONAL TO MASTER Advanced Businessm Process Management – Process Innovation (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

img

Steve Towers

Founder and CEO
BP Group
img

James Dodkins

Board Advisor
BP Group