Agenda Day 4

9:00 AM - 10:30 AM Manufacturing Excellence

Rick Hepp, President, Enterprise Excellence Services, LLC Riad Ardahji, Senior Director, Production Engineering and Continuous Improvement, Leggett & Platt
Deep Dive Topic Focus Day
KEYNOTE: The new OPEX realities and opportunities for Manufacturing industry
· Beyond Lean Six Sigma: How to achieve the next level of manufacturing excellence
· Taking a customer centric approach: Redefining your operational excellence state of play
· Adding customer experience into the new balance of cost, quality and speed
· Integrating your global manufacturing, supply chain and operational assets through with enhanced connectivity

The Toyota Lean house – innovate and improve your Lean journey with JIDOKA
· Demystifying the 2nd pillar of the Toyota Production System, JIDOKA - Automation with a Human Touch
· The unknown advantages
· Leveraging human intelligence and transferring knowledge to automated machinery
· Steps to effective implementation and how to build quality into the process

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Rick Hepp

President
Enterprise Excellence Services, LLC
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Riad Ardahji

Senior Director, Production Engineering and Continuous Improvement
Leggett & Platt

9:00 AM - 10:30 AM Robotic Process Automation

Anish Sharan, Manager, Business Process Improvement, CME Group Inc. Leonardo Roman, Director, Robotic Process Automation CoE, Prudential Financial
Deep Dive Focus Day
Case study: A successful RPA pilot program: What does it take to get RPA off the ground?
· Identifying and working closely with key stakeholders
· Selecting the right product and vendor
· Understanding and selecting the processes
· Defining your RPA scope
A practical approach to drive maximum value from your Robotic Process
Automation program
· What are the key challenges of implementing RPA?
· What to focus on when you roll out your RPA program?
· A practical guideline for RPA implementation

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Anish Sharan

Manager, Business Process Improvement
CME Group Inc.
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Leonardo Roman

Director, Robotic Process Automation CoE
Prudential Financial

9:00 AM - 10:30 AM Innovation and Design Thinking

Ieasha Marie Taitano, Vice President of Design Thinking, LPL Financial
Deep Dive Focus Day - Workshop
The design thinking mindset – what will your organization achieve?
This introduction to Design Thinking provides a crash course on the design thinking mindset, from the fundamentals of human-centered design to the design thinking mindset in practice.

Empathy mapping: Creating a new perspective
In this workshop we will dig deeper into the Design Thinking Tool box and explore several ways to manifest a key ingredient to design thinking: Empathetic Perspective. Learn an easy set of tools that enables groups or individuals to gain deeper insight into your customer’s perspective and use this perspective to create new and novel solutions.


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Ieasha Marie Taitano

Vice President of Design Thinking
LPL Financial

9:00 AM - 10:30 AM Leadership

Deep Dive Focus Day - Workshop

9:00 AM - 10:30 AM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

Deep Dive Focus Day - Workshop
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

9:00 AM - 10:30 AM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

Deep Dive Focus Day - Workshop
Level 3: FROM PROFESSIONAL TO MASTER Advanced Business Process Management – Process Innovation CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4: 2 DAYS (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

10:30 AM - 11:00 AM Morning Break

11:00 AM - 12:30 PM Manufacturing Excellence

Lisa Grenier, Vice President Operations, Puratos Naveen Agarwal, Manager, Business Analytics, Johnson &Johnson Vision Care
Deep Dive Topic Focus Day
Case study: Linking customer feedback with product development through predictive analytics & cross-functional process improvement
Consistent delivery of high quality customer experience is essential in today’s ultra-competitive environment to sustain market leadership. Rapid pace of technology development and ever-increasing customer expectations require fast product innovation for continued business growth. In regulated industries such as Medical Devices, rapidly changing regulations add considerable compliance risk that can result in product recalls or even more damaging outcomes.
·Implementing a post-market surveillance system that links customer complaints back to manufacturing and product development
· Predictive analytics, combined with cross-functional business excellence and senior management oversight, are the key ingredients
· A case study of implementing this for a medical device and insights that can be easily translated across different industries
Naveen Agarwal, Ph.D., Manager Business Analytics, J&J Vision Care
Developing a modern operations strategy to meet the ever more stringent regulatory requirements and customer demands
· The changing customer landscape and how is that driving a more robust operations strategy
·Developing effective labelling/handling system to mitigate risks
·Driving consistent customer experience and customer satisfaction
·Rolling out lean six sigma strategies for operational excellence

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Lisa Grenier

Vice President Operations
Puratos
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Naveen Agarwal

Manager, Business Analytics
Johnson &Johnson Vision Care

11:00 AM - 12:30 PM Robotic Process Automation

Ricardo Badillo, Director, Business Process Management, Western Union
Deep Dive Focus Day
Lessons learned on rolling out RPA globally: A Western Union case study
· Identifying key tasks and processes to be automated through RPA
· Developing and adjusting a global RPA roadmap
· Linking RPA with BPM for an integrated automation framework
· Driving change through key lean methodologies

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Ricardo Badillo

Director, Business Process Management
Western Union

11:00 AM - 12:30 PM Innovation and Design Thinking

Deep Dive Focus Day
Right-sizing your design thinking strategy
This session is open to audience inquiry, with discussion including but not limited to:
• When did your company recognize a cultural shift was necessary?
• How did you go about phasing design thinking implementation?
• How did you embed design thinking into the organizational culture?
• What organizational structure for design worked for your organization? Is there a design leader?
• How was human-centered design championed alongside digital transformation?
• What was the lynchpin for design thinking success in your organization?
• What was the biggest challenge? How did you overcome this?
• What advice would you provide an organization just embracing human-centered design?

11:00 AM - 12:30 PM Leadership

Deep Dive Focus Day

11:00 AM - 12:30 PM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

Deep Dive Focus Day
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

11:00 AM - 12:30 PM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

Deep Dive Focus Day
Level 3: FROM PROFESSIONAL TO MASTER Advanced Business Process Management – Process Innovation CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4: 2 DAYS (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

12:30 PM - 1:30 PM Lunch

1:30 PM - 3:00 PM Innovation and Design Thinking

Deep Dive Focus Day
Right-sizing your design thinking strategy
This session is open to audience inquiry, with discussion including but not limited to:
• When did your company recognize a cultural shift was necessary?
• How did you go about phasing design thinking implementation?
• How did you embed design thinking into the organizational culture?
• What organizational structure for design worked for your organization? Is there a design leader?
• How was human-centered design championed alongside digital transformation?
• What was the lynchpin for design thinking success in your organization?
• What was the biggest challenge? How did you overcome this?
• What advice would you provide an organization just embracing human-centered design?

1:30 PM - 3:00 PM Leadership

Deep Dive Focus Day

1:30 PM - 3:00 PM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

THE BP GROUP CERTIFIED PROCESS PROFESSIONAL PROGRAM
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

1:30 PM - 3:00 PM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

THE BP GROUP CERTIFIED PROCESS PROFESSIONAL PROGRAM:
Level 3: FROM PROFESSIONAL TO MASTER Advanced Business Process Management – Process Innovation CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4: 2 DAYS (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals

3:00 PM - 3:15 PM Afternoon Break

3:15 PM - 4:00 PM Innovation and Design Thinking

Deep Dive Focus Day
Right-sizing your design thinking strategy
This session is open to audience inquiry, with discussion including but not limited to:
• When did your company recognize a cultural shift was necessary?
• How did you go about phasing design thinking implementation?
• How did you embed design thinking into the organizational culture?
• What organizational structure for design worked for your organization? Is there a design leader?
• How was human-centered design championed alongside digital transformation?
• What was the lynchpin for design thinking success in your organization?
• What was the biggest challenge? How did you overcome this?
• What advice would you provide an organization just embracing human-centered design?

3:15 PM - 4:00 PM Leadership

Deep Dive Focus Day

3:15 PM - 4:00 PM CERTIFIED PROCESS PROFESSIONAL – LEVELS 1&2

THE BP GROUP CERTIFIED PROCESS PROFESSIONAL PROGRAM
Level 1: PRACTIONER Advanced Business Process Management - Alignment to Successful Outcomes
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organization to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

Level 2: FROM PRACTITIONER TO PROFESSIONAL Advanced Business Process Management – Process Optimization
Learn to apply process diagnostics to existing processes, calculate points of failure and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organization to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements. Apply process diagnostics to any existing process or service.

3:15 PM - 4:00 PM CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4

THE BP GROUP CERTIFIED PROCESS PROFESSIONAL PROGRAM:
Level 3: FROM PROFESSIONAL TO MASTER Advanced Business Process Management – Process Innovation CERTIFIED PROCESS PROFESSIONAL MASTER – LEVELS 3&4: 2 DAYS (Only applicable to those who have been certified with Level 1 & 2)
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER Advanced Business Process Management – Performance Management
We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
• Align your Performance Management systems to achieve Successful Outcomes
• Integrate Balanced Scorecard and Strategy Maps with advanced BPM
• Link processes to enterprise business goals