Agenda Day 3

7:30 AM - 8:00 AM Coffee & Registration

8:00 AM - 8:10 AM Chair’s Opening

8:10 AM - 8:40 AM Case study: Reimagining and developing a strong and effective culture to fit your new business model: GE’s journey and approach

Plenary Keynote
Janice L. Semper, Head of Culture, GE Corporate
In this emergent era, the nature of work is changing at a swift pace and with it new mindsets must emerge – hierarchies are being upended, the battle for top talent is intensifying, and great leaders know that a strong and effective culture is critical for competitive advantage.
As GE undergoes the most significant transformation in the company’s history, vital to the company’s success as a digital industrial leader is enabling its 300,000 employees to think, act and lead in new ways. One example: the company’s new approach to Performance Development, including a complete reimagination of the role and responsibilities of managers. During this session Ms. Semper will share the steps GE is taking to create a more open and dynamic environment, provide employees with more empowerment, and increase customer impact overall.
During this session attendees will learn first hand:
· How to embrace change and minimize the complexity or “messiness” it introduces – at all levels of the organization
· When to recognize the value of progress overperfection
· Why it is critical to create a new lens: new language=new mindset=new behavior
· How GE has created a more adaptive culture that embraces change, simplifies complexity and builds stronger team relationships

Janice L. Semper

Head of Culture
GE Corporate

8:40 AM - 9:10 AM A large scale complete turn-around transformation case study: How Veolia drives significant efficiency and growth from their courageous business process and architecture reengineering project

Plenary Keynote
Jorj Madalin Mihailovici, Chief Executive Officer, Veolia Group Mihai Savin, Deputy General Manager, Apa Nova Bucuresti Cristian Matei, Head of Business Transformation, Veolia Group
· The burning platform and how to deal with crisis management while transforming problems into opportunities
· A three-phased holistic approach to reengineer the business process and architecture to completely transform performance: Results sharing
· Putting necessary tools and methodologies in place to transform from opinion-based leadership to data-driven organisation
· How to design the continuous improvement management process for continuously exceeding all stakeholders’ expectations while creating the self-sharpening organisation


Jorj Madalin Mihailovici

Chief Executive Officer
Veolia Group

Mihai Savin

Deputy General Manager
Apa Nova Bucuresti

Cristian Matei

Head of Business Transformation
Veolia Group

9:10 AM - 9:40 AM Client Led RPA Case Study

Plenary Session

Sponsored by: Automation Anywhere

9:40 AM - 10:10 AM Case study: Implementing and best practicing Hoshin Kanri in the service world

Plenary Keynote
Peter Evans, LCI Director, Corporate Business Services, LEGO Group


Peter Evans

LCI Director, Corporate Business Services
LEGO Group

10:10 AM - 10:40 AM OPEX Global Award Winners Panel

10:40 AM - 11:00 AM Morning Break

11:00 AM - 11:30 AM Achieving growth and profitability even in headwinds: Dr Pepper’s Rapid Continuous Improvement (RCI) Program

· A top down approach: Setting a vision straight from the CFO
· Improvements go way beyond manufacturing & operations
· Evolving RCI as business needs and opportunities change
· Measures of success: evaluating the effectiveness of RCI
· RCI as the core skillsets for future leaders: Sustaining the transformation

11:00 AM - 11:30 AM Case study: Achieving $1million saving through culture shift

Jennifer Hurst, Business Process Improvement Centre of Excellence Leader, Nielsen
Track J: Culture
In this session, Jen will demonstrate how the business impact of culture shift can be quantified and measured with a truly inspiring case study.
· An old school approach of lean and process mapping
· Driving the change from top down to bottom up for maximized engagement
· A true kaizen scenario: Solving a pain point for customers (from every team member)
· Quantifying the business results from culture shift: key statistics


Jennifer Hurst

Business Process Improvement Centre of Excellence Leader

8:00 AM - AM Case study: Creating global supply chain data and visibility for ultimate customer experience improvement

Mikael Scott, Manager, WW Supply Chain Transformation, Amazon
Track K: Customer centric transformation
· Building out multilayers of data across WW teams to improve final customer experience
· Delivering data to 3 layers of customers (C-level, Amazon wide, supplier specific)
· What are the approaches for overcoming resistance


Mikael Scott

Manager, WW Supply Chain Transformation

11:00 AM - 11:30 AM Interpreting digital transformation with your growth strategy

Track K: Customer centric transformation

11:00 AM - 11:30 AM Business architecture case study

Track K: Customer centric transformation

11:30 AM - 11:35 AM 5 minute changeover

11:35 AM - 12:05 PM Case study: Business transformation for margin expansion at Gracenote Content Operations

Majorie Hook, Vice President, Global Content Operations, Gracenote
Track I: Strategy alignment
With the goal of simultaneous data and margin expansion, Gracenote has launched a major business transformation program into its core content operations in Q2’ 2016. Measurable positive results have since been generated amongst its 18 locations with 1200+ employees. In this session, Marjorie will share some of the critical success factors during this impactful journey:
· Increased throughput & capacity utilization through standardization and specialization
· Leveraging cost arbitrage
· Increased productivity through key automation projects


Majorie Hook

Vice President, Global Content Operations

11:35 AM - 12:05 PM Panel discussion: Leading a positive change to shape a customer centered proactive problem-solving

Vipul Vohra, Vice President, Quality & Process Excellence, AON
Track J: Culture
· What does that high performance culture look like
· Creating your vehicle for change
· Engaging the front line employees – what have been the biggest challenges?
· Going beyond training to develop people capabilities
· How to effectively measure and quality the business results from positive change?


Vipul Vohra

Vice President, Quality & Process Excellence

11:35 AM - 12:05 PM Case study: Transform customer operations with in-depth customer pain point analysis and capability development

Kathleen Malone, Senor Vice President, Head of Customer Excellence Business Architecture, Wells Fargo
Track K: Customer centric transformation
· Starting the journey with comprehensive data driven customer pain point analysis
· Developing key capabilities and roadmap for customer centric transformation
· Embedding a customer centric culture through large scale business transformation


Kathleen Malone

Senor Vice President, Head of Customer Excellence Business Architecture
Wells Fargo

11:35 AM - 12:05 PM Mapping out your digital transformation strategy

Track K: Customer centric transformation

11:35 AM - 12:05 PM Business architecture case study

Track K: Customer centric transformation

12:05 PM - 12:10 PM 5 minute changeover

12:10 PM - 12:40 PM Enterprise-wide transformation for performance excellence

12:10 PM - 12:40 PM Deploy the blended model for Operational Excellence

Rob Stewart, President, The Quality Group
Track J: Culture


Rob Stewart

The Quality Group

12:10 PM - 12:40 PM Case study: Redesigning your customer delivery model

Track J: Culture

12:10 PM - 12:40 PM How digital transforms today’s customers and businesses

Track J: Culture

12:10 PM - 12:40 PM Business architecture case study

Track J: Culture

12:40 PM - 1:10 PM The future state of OPEX and business transformation

Plenary Keynote

1:10 PM - 1:10 PM End of 2018 OPEX Week: Business Transformation Summit

2:00 PM - 6:00 PM OPEX Week Site tours

Self-selected Site Tours
Want to see OPEX in action? This is your chance to visit one of three major companies based near Orlando to see how they implement and execute operational excellence within their industry and organization. The site tours take you behind the scenes as you see OPEX live, and get the true story (plus live experience!) of OPEX in action. Places are strictly limited to 25 people per site tour, so make sure to secure your place!

2:00 PM - 5:00 PM Women in Leadership: Becoming transformational leaders

Women in OPEX
Teresa Logue, Head of Operational Transformation, Zurich Erika Westbay, Program Director, BPM, The Nature Conservancy
Following the amazing energy and great insights from the first edition of women in OPEX workshop, we bring all the women leaders together again from across transformational enterprises and organizations to discuss the key opportunities and challenges for Women leaders to succeed and become transformational leaders.
Key areas of discussion:
· Women in leadership: challenges and opportunities
· Self transformation to organizational transformation: what does it take to clime the new heights
· Key skillsets for transformational women leaders: how far can you go?
· Developing true leadership


Teresa Logue

Head of Operational Transformation

Erika Westbay

Program Director, BPM
The Nature Conservancy