Agenda Day 2

7:00 AM - 7:30 AM Registration and Coffee

7:30 AM - 8:00 AM OPEX Week & Chair’s opening

7:40 AM - 8:10 AM Fireside chat with business chiefs: The future of business disruptions and digital transformation

Breakfast Keynote
In this specially designed session, Chief business executives from different industries will sit down and share their views of the future of business disruption and transformation and the pressure and immediate priorities from them in ensuring their organizations to be precisely positioned to continuously gaining advantage in the new world of technology, markets and customers.

8:10 AM - 8:40 AM A retail customer-centric business reinvention and digital transformation case to revive business growth and customer experience

Keynote
Andrea Arrowsmith, Vice President, Strategy PMO, Bed Bath & Beyond
Andrea joined Bed Bath & Beyond at a critical turning point when the large retailer urgently needs to transform itself to meet the new market and customer challenges in the digital age. In this case study presentation, Andrea will share with you the key program and approaches they have taken in the past 2 years to tackle the massive challenge of business transformation and reinvention.
· Reconstruct a more customer centric business model: Integrating online with the brick and mortar operating model
· Technology and digital investment as a key driver for the future: Identify the key areas for investment to deliver customer value
· Redesigning and streamlining store layouts to create easiness for customers
· Deploying lean six sigma and operational excellence program to drive more streamlined business processes
· Training & performance measurement to develop new capabilities across the enterprise

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Andrea Arrowsmith

Vice President, Strategy PMO
Bed Bath & Beyond

8:40 AM - 9:10 AM Redefine your customer journey and customer processes

Plenary Keynote
Kirk Botula, CEO, CMMI® Institute

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Kirk Botula

CEO
CMMI® Institute

9:10 AM - 9:40 AM Understanding what it takes to win: a paradigm shift from cost stripping to customer centric growth opportunities

Plenary Keynote
John Olson, VP Business Transformation, Johnson Controls
The way we think about driving enterprise change needs to be switched from cost and efficiency to the new sets of ideas that enable our businesses to win. This is where the strategies fall short: until you understand truly what it takes to win, meaningful transformation is not happening. At Johnson controls, the question is always being asked: Is what we are doing aligned with customers and the market? In this keynote session, you will hear how they address this question and find out how they:
· Translate the customer and market needs into new business model and operating model
· Set up new goals and KPIs
· Use customer excellence programs to get closer to your customers
· Unifying OpEx challenges (quality, lead time, pricing, customer support etc) to align back to the customer and market needs
· Identify transformational opportunities that drive up the share price and create significant revenue growth

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John Olson

VP Business Transformation
Johnson Controls

9:40 AM - 10:10 AM How the Artificial Intelligence-powered triumvirate of RPA and cognitive automation digitizes front-to-back office operations

Plenary Keynote
Adam Devine, VP, Head of Marketing, WorkFusion

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Adam Devine

VP, Head of Marketing
WorkFusion

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Ivan Cespedes Astorga

Enterprise Excellence Manager
Dos Pinos

10:30 AM - 11:00 AM Demo Drive

11:00 AM - 11:20 AM Morning Break

11:20 AM - 1:00 PM IDG A: Manufacturing, supply Chain & operations

· Global operational standardization
· Supply chain visibility and optimization
· How is the manufacturing landscape changing

11:20 AM - 1:00 PM IDG B: Consumer Products & Retail

· Consumer led innovation: achieving 10x performance!
· Developing lean capabilities

11:20 AM - 1:00 PM IDG C: High tech: Fail fast, foster innovation

Maria Swainson, Director, Cyber Security Services, Symantec
Industry based Tables
· Fail fast: What’s the optimal approach?
· Advancing operational excellence maturity to create value
· Hard metrics don’t drive, but frame innovation

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Maria Swainson

Director, Cyber Security Services
Symantec

11:20 AM - 1:00 PM IDG D: Financial Services

Industry based Tables
· Combining lean, RPA and design thinking for exponential improvement
· Digital transformation for compliance and risk mitigation

11:20 AM - 1:00 PM IDG E: Healthcare

Tim Kubal MD, Malignant Hematology, Professor, Process Excellence, Moffitt Cancer Centre Jay Lebsack, Director, Process Excellence, Moffitt Cancer Center
Industry based Tables
· How is the healthcare industry transforming itself
· Operational excellence as a paramount transformation initiative for the healthcare industry
· From efficiency to innovations to transformation: where are you on the roadmap?

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Tim Kubal MD

Malignant Hematology, Professor, Process Excellence
Moffitt Cancer Centre
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Jay Lebsack

Director, Process Excellence
Moffitt Cancer Center

11:20 AM - 1:00 PM IDG F: Disruptive camp

Industry based Tables
· Taking the product innovation approach to enterprise wide
· Refining a customer centric business model

11:20 AM - 1:00 PM IDG G: Maturity theme: Initiating

Industry based Tables
· Top down vs. bottom up: What’s the best approach to start operational excellence
· Getting the culture right at the very beginning
· Ensuring the top leadership support

11:20 AM - 1:00 PM IDG H: Maturity theme: Developing

Marios Stavropoulos, Chief Executive Officer, Softomotive
OPEX Deployment Maturity Tables
· Deploying Hoshin Kanri: creating the master goals
· What are your capability plans to develop the roadmap?
· You don’t want to start over again: Getting it right and making it stay

Marios Stavropoulos

Chief Executive Officer
Softomotive

11:20 AM - 1:00 PM IDG I: Maturity themed: Sustaining

OPEX Deployment Maturity Tables
· Identifying the opportunities for extra improvement
· Embedding a continuous improvement culture

11:20 AM - 1:00 PM IDG J: Intelligent Automation to accelerate your digital transformation

Marios Stavropoulos, Chief Executive Officer, Softomotive
TEX: Technology Excellence Tables
· Fully identify and understand how to automate enterprise processes
· Why and how robotic automation is a must

Marios Stavropoulos

Chief Executive Officer
Softomotive

11:20 AM - 1:00 PM IDG K: Machine Learning & AI

TEX: Technology Excellence Tables
· How is AI changing the business models and the process world
· What are the AI initiatives that are generating positive business impact

11:20 AM - 1:00 PM IDG L: Discussing the key building blocks for launching a successful process Center of Excellence to bring about tactical success and tangible project savings

Aaron Bozeman, Director, Professional Services, iGrafx
TEX: Technology Excellence Tables
· Stakeholder management, getting the right role mix for the CoE, and ensuring adoption of governance and standards
· Continually growing value and process participation throughout the enterprise

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Aaron Bozeman

Director, Professional Services
iGrafx

11:20 AM - 1:00 PM IDG M: Business Intelligence and data driven OPEX

TEX: Technology Excellence Tables


11:20 AM - 1:00 PM IDG N: Predictive Analytics and improved decision making

TEX: Technology Excellence Tables


11:20 AM - 1:00 PM IDG O: Leverage business architecture for enhanced business performance

Bror Muller, Vice President, Business Change, Tokio Millennium Re
TEX: Technology Excellence Tables
· The myths and facts about BA: What is business architecture and how is it connecting strategy with implementation
· Combining process design, business architecture and PMO for optimized business result

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Bror Muller

Vice President, Business Change
Tokio Millennium Re

11:20 AM - 1:00 PM IDG P: Combining BPM & RPA

TEX: Technology Excellence Tables


Sponsored by: Kofax

11:20 AM - 1:00 PM IDG Q: Value Stream Mapping

Raju Deshpande, SVP, Director of Operational Excellence, East West Bank
Expand your Toolkit Tables


Raju Deshpande

SVP, Director of Operational Excellence
East West Bank

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Ruben Del Toro

Enterprise Continuous Improvement, Strategic Planning
Southwest Airlines
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Angela Marano

Senior Director, Business Performance Improvement
Southwest Airlines

11:20 AM - 1:00 PM IDG S: Hoshin Kanri

Expand your Toolkit Tables
· Developing a step-by-step approach to planning, implementation
· Applying the Hoshin Kanri process and tools

11:20 AM - 1:00 PM IDG T: Design thinking: A customer centric process redesign

John Fitzgerald, Executive Director, Design and Innovation, Verizon
Expand your Toolkit Tables
· A design thinking approach: What it means to be customer centric
· Rethinking how to deliver customer experiences

John Fitzgerald

Executive Director, Design and Innovation
Verizon

11:20 AM - 1:00 PM IDG U: Shaping a problem solving culture

Expand your Toolkit Tables


11:20 AM - 1:00 PM IDG V: Leverage continuous improvement to improve customer experience

Ruben Del Toro, Enterprise Continuous Improvement, Strategic Planning, Southwest Airlines Angela Marano, Senior Director, Business Performance Improvement, Southwest Airlines
Your top challenges tables
· What are the challenges and opportunities in improving customer experiences with continuous improvement tools?
· Translating internal process improvement to reach your customers: Best practices and examples
· How to effectively measure and get feedback from your customers

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Ruben Del Toro

Enterprise Continuous Improvement, Strategic Planning
Southwest Airlines
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Angela Marano

Senior Director, Business Performance Improvement
Southwest Airlines

11:20 AM - 1:00 PM IDG W: Making change stick

Your top challenges tables
· Developing ownership and accountability
· Spelling out the impact of the change on people
· Using pro-change team members to ripple spread positivity

11:20 AM - 1:00 PM IDG X: KPI, Metrics & Measurement

Your top challenges tables
· Developing ownership and accountability
· Spelling out the impact of the change on people

11:20 AM - 1:00 PM IDG Y: How can OPEX stay relevant on your CEO’s agenda?

Your top challenges tables
· What should be your message and how to keep it simple
· Is financial ROI the only thing your CEO looks at?

11:20 AM - 1:00 PM IDG Z: How to build a strong process innovations business case

Your top challenges tables
· Making it clear: what are the business impact on innovation initiatives
· Build a business case by demonstrating quick ROIs

1:00 PM - 2:00 PM Networking Lunch

2:00 PM - 2:30 PM Case study: Developing and aligning performance improvement framework in the asset intensive manufacturing sector: A systematic and strategic approach

Victor Vizzuett, Director of Continuous Improvement and Project Management Office, AkzoNobel
Track A: Strategy alignment
OPEX initiatives within Akzo Nobel has transformed into a structured and systematic approach where improvement projects are directly linked to finance and strategic goals, in 4 years. Hear how they are transforming the batch manufacturing operations and aligning projects to their strategy:
· Driving value stream principles in a batch manufacturing industry
· Combining the Toyota production system framework with strategic project management for enhanced improvement results
· Linking improvement projects with P&L: How to achieve that and what is the business level impact?

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Victor Vizzuett

Director of Continuous Improvement and Project Management Office
AkzoNobel

2:00 PM - 2:30 PM Case Study: Achieving business excellence & supporting business growth: Getting everyone on board

Victor Vizzuett, Director of Continuous Improvement and Project Management Office, AkzoNobel
Track B: Culture
In the past 3 years, Achieving Business eXcellence (ABX) has been a key initiative at AETNA, starting from value streams maturing into a holistic business system. As the leadership team continues to define the maturity model and business impact, they are shaping the culture and making sure everyone speaks the same language around business excellence. Diane will be sharing how their ABX program is supporting the business growth and how they are driving buy-in and commitment:
· Working out the roadmap: Defining the ABX maturity model and assessing where the business sits
· Change management framework that builds on best practices from Prosci, Kotter and Bridges
· How is ABS supporting business growth: A strategic link

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Victor Vizzuett

Director of Continuous Improvement and Project Management Office
AkzoNobel

2:00 PM - 2:30 PM Case study: Think you are innovative enough? Rethinking your structure, skills and processes with the customer lens

Victor Vizzuett, Director of Continuous Improvement and Project Management Office, AkzoNobel
Track C: Customer centric transformation
· Viewing the customer journey (internal and external) through the new lens of customer perspective
· Developing the right business and customer experience structure make it easy and effortless for the customers
· Train the organisation: what are the new tools we need? How to measure and distribute customer centric learning?
· How to lead the culture change in a fast changing product innovation & technology-led environment

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Victor Vizzuett

Director of Continuous Improvement and Project Management Office
AkzoNobel

2:00 PM - 2:30 PM Case Study: Establishing a Centre of Excellence for BPM & RPA for end to end transformation

Biswajit Dasgupta, VP, Quality & Operational Excellence, Fidelity Personal Investing
Track D: RPA
As RPA becoming business as usual, enterprise and business architects need to figure how the full potential of RPA can be leveraged by combining it with BPM solutions. Having built an enterprise-level centre of excellence, Vinay was tasked with deploying robotics, AI and other emerging technologies and integrate them with current systems. In this session Vinay will explore how to achieve maximised business benefits through combining RPA and BPM.
· Building the business case for RPA within the organization
· How can RPA complement to BPM in process optimisation
· Developing the right governance model for RPA and BPM

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Biswajit Dasgupta

VP, Quality & Operational Excellence
Fidelity Personal Investing

2:00 PM - 2:30 PM A frictionless ecosystem through the alignment of business architecture and process excellence: Connecting execution of strategy to operational excellence

Victor Vizzuett, Director of Continuous Improvement and Project Management Office, AkzoNobel
Business Architecture World Summit
This session will take you through the best practices and lessons learned in the journey of aligning strategy and execution. In addition the synergy between the business architecture and business process excellence will be discussed in the context of connecting execution of strategy to operational excellence. Tips for establishing business architecture practice including misconceptions and the pitfalls to avoid will be covered.
· From value stream to road mapping to value creation: through Business architecture
· Implementing actionable business architecture
· Look into the future- Ecosystem Architecture to avoid friction and make integrations easy for partners

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Victor Vizzuett

Director of Continuous Improvement and Project Management Office
AkzoNobel

2:30 PM - 2:35 PM 5 minute changeover

2:35 PM - 3:05 PM Examining the intersection of organisational maturity, operational excellence for the next level of service delivery

Biswajit Dasgupta, VP, Quality & Operational Excellence, Fidelity Personal Investing
Track A: Strategy alignment
An organisation can have any operational excellence model depending on the maturity of the organisation, which will then decide which methodologies would yield the maximum results. You will hear about:
· Developing a bespoke operational excellence model based on the organisational maturity
· Choosing the most effective toolkits from process maturity model, lean six sigma and others
· The intersection between service delivery and operational excellence

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Biswajit Dasgupta

VP, Quality & Operational Excellence
Fidelity Personal Investing

2:35 PM - 3:05 PM Case Study: State Street Corporation’s operational excellence Story: Building a culture of innovation and continuous improvement

Biswajit Dasgupta, VP, Quality & Operational Excellence, Fidelity Personal Investing
Track B: Culture
· The transformational journey: from a lean based approach to strategic business partner
· Focusing on an increased impact on business outcome and customers
· Building critical skills in the workforce through lean infrastructure
· Drive engagement through recognition and socialization
· Embedding the lean culture in the Business Units

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Biswajit Dasgupta

VP, Quality & Operational Excellence
Fidelity Personal Investing

2:35 PM - 3:05 PM Best practice in delivering a customer-centric process transformation from the inside-out

Biswajit Dasgupta, VP, Quality & Operational Excellence, Fidelity Personal Investing
Track C: Customer centric transformation
· How to identify what the customer really wants: what are the tools and techniques for in-depth customer understanding
· Driving process and customer excellence through customer co-creation
· Influencing internally and externally to break down silos and place the customer as top priority

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Biswajit Dasgupta

VP, Quality & Operational Excellence
Fidelity Personal Investing

2:35 PM - 3:05 PM Customer centric process improvement and Robotic Process Automation driving revenue, compliance and customer experience at Suntrust Bank

Biswajit Dasgupta, VP, Quality & Operational Excellence, Fidelity Personal Investing
Track D: RPA
Process improvement and digital transformation has been working hand in hand at Suntrust Bank’s wholesale business to contribute significantly in customer experience and employee engagement.
· Leverage process improvement as a competitive advantage to improve client experience
· Using root cause analysis and performance analysis in customer complaints department
· Embedding RPA in the performance improvement structure for enhanced customer and employee experience

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Biswajit Dasgupta

VP, Quality & Operational Excellence
Fidelity Personal Investing

2:35 PM - 3:05 PM Marrying key principles of process excellence with capability led planning to create top line business growth and accelerate transformation

Craig W Eagleson, Vice President, Global Business Architecture, State Street Global Markets
Business Architecture World Summit
· What is the role of business architecture in VMWare’s business transformation?
· Combining business architecture, Portfolio planning and Process excellence to truly connect strategy with projects
· Identifying key investment areas through capability led planning
· How to measure the business impact and value generated from BA?

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Craig W Eagleson

Vice President, Global Business Architecture
State Street Global Markets

3:05 PM - 3:10 PM 5 minute changeover

3:10 PM - 3:40 PM Adidas/Reebok’s business transformation Journey: Creating a massive culture shift for business results

Jithesh Ramachandran, Continuous Improvement SBC, adidas Group – Reebok
Track A: Strategy alignment
· Transforming every aspect of the business: How does that look like?
· Creating a rhythm: Creating culture shift and accountability with senior leaders involved to drive end to end results
· Creating urgency to get things done on time on schedule
· Developing transparency for trust and a high performing culture
· Key improvement methodologies during the business transformation journey

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Jithesh Ramachandran

Continuous Improvement SBC
adidas Group – Reebok

3:10 PM - 3:40 PM It’s all about the people! Best practices in developing leadership behaviors across the entire enterprise

Brian Williams, SVP, Head of Continuous Improvement, Voya Financial
Track B: Culture
· Deploying lean management across operations, sales, IT and all the key function to build a lean infrastructure - I would say across an entire corporation including all functions and departments
· How is leadership behavioral making a huge impact to driving a continuous culture
· A top down approach: Start from the top level executives with the formal leadership development curriculum - and deploy at scale
· Getting senior executives immersed with the continuous improvement work: what are the practical tips

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Brian Williams

SVP, Head of Continuous Improvement
Voya Financial

3:10 PM - 3:40 PM Customer journey mapping and intrinsic process improvement to increase customer satisfaction and value

Craig W Eagleson, Vice President, Global Business Architecture, State Street Global Markets
Track C: Customer centric transformation
· End-to-end process mapping for greater visibility on the customer journey
· Analyse top customer dissatisfaction areas and minimize their occurrence by looking at the journey from the customer perspectives
· Streamline customer journeys and end-to-end process re-engineering
· Show your staff how it works from the customer perspective, and ensure your departments are customer-centric and collaborative

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Craig W Eagleson

Vice President, Global Business Architecture
State Street Global Markets

3:10 PM - 3:40 PM Panel Discussion: Realizing RPA benefits in different ways: Where to start and how to find your sweet spot

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Track D: RPA
No doubt RPA is transforming the business process world at a breakneck speed. Yet, organizations are taking different approaches in starting and scaling their RPA projects. In this panel, the practitioners will have provide insights about the pros and cons of different options for to you learn from their journey and benefit quickly from RPA:
· Where to start with RPA: Understanding your processes, business objectives and scale of projects
· Comparing different RPA operating models
· How to successfully pilot your RPA project?
· Costs vs. return: how much should you invest in RPA?

3:10 PM - 3:40 PM Using Business Architecture to Integrate Process, Risk and Control to provide controls assurance and support business transformation

Craig W Eagleson, Vice President, Global Business Architecture, State Street Global Markets
Business Architecture World Summit
· Process modeling to understand the flow of events, define the scope of assurance review
· Approach allows for multi-dimensional analysis off many drivers for risk mitigation and controls assurance
· Managing a global BA infrastructure to create value for business growth through “find once, fix many”

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Craig W Eagleson

Vice President, Global Business Architecture
State Street Global Markets

3:40 PM - 4:10 PM Demo Drive

4:10 PM - 4:30 PM Afternoon Break

4:30 PM - 5:00 PM OPEX transforming government sector: Achieving $1.5million savings in just a year?

John Baranzelli, Director of RAPID Results Office, State of Illinois
Track E: Deployment & Measurement
It all started from several state agencies in Illinois being experimental with lean and OPEX principals for incremental improvement. With Governor Bruce Rauner came into office, these improvement ideas have found home at the RAPID Results Office on May 1st, 2016. OPEX principles have since been working miracles amongst Illinois’ 50,000 agencies, saving millions and thousands of working hours. In this session, you will hear their journey highlighting:
· The approach: Building problem solving competency in people
· The success factor: Ensuring simplicity of principles
· The result: training over 1000 employees on principles of OPEX, 234 projects today, achieving 1.5 million savings, 8500 hours redeployed
· The next big step: Transition into a DNA redesign program to reinforce competency development

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John Baranzelli

Director of RAPID Results Office
State of Illinois

4:30 PM - 5:00 PM 10 Types of Innovation: Going beyond product and process to create exponential business growth

Mehul Mehta, Director, Process Excellence & Innovation, Verizon
Track F: Innovation & Design thinking
Innovation and excellence is not limited to products or processes. The 10 types of innovation really drive you to think differently in everything you do in creating business value and bettering your business model.
· What does that everything look like?
· Innovations focusing on business model, offering, and experience: Where does process fit in?
· Scaled innovation programs to drive radical change and exponential growth
· Examples from the industry on different types of innovations

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Mehul Mehta

Director, Process Excellence & Innovation
Verizon

4:30 PM - 5:00 PM A data-driven customer centric transformation case study: Predicting and satisfying customer needs through Customer Cluster Analysis and Journey Mapping

Ryan Mayer, Director, Lean Academy of the America, PEX Center of Expertise, UBS
Track G: Data & Business Intelligence
· Understanding your analytics objectives: Start with what you are trying to achieve
· Identifying and analyzing a large customer base to have a deeper understanding of customer behaviors
· Exercising customer segmentation through customer behaviors
· Developing customer journey mapping based on the cluster analysis
· What are the design tools to solve customer and process problems for different customer groups

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Ryan Mayer

Director, Lean Academy of the America, PEX Center of Expertise
UBS

4:30 PM - 5:00 PM Case study: Establishing a business transformation practice from ground up

Josh Seeman, AVP, Automation, OppenheimerFunds
Track H: Digital Transformation
In the financial services industry, risk and control are often the key drivers in business process innovation. In this session, Josh will share the key challenges in actually establishing business transformation process for enhanced risk control and compliance.
· Building a foundation of support
· Creating governance across business lines
· Establishing standards and guidelines

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Josh Seeman

AVP, Automation
OppenheimerFunds

4:30 PM - 5:00 PM Next steps in operational excellence using Business Architecture and business capability mapping

Track H: Digital Transformation
Embracing the potential of Business Architecture at Kellogg’s, Laurie will talk through the value and opportunity of BA as launch pad to enterprise-wide, future-state processes.
· How Business Architecture forms the link between systems and technology and processes
· The capabilities you need to move things forward internally
· Co-ordinating enterprise-wide projects using Business Architecture while keeping essential change projects moving along
· Enabling more and better coordinated change projects with better business outcomes

5:00 PM - 5:05 PM 5 minute changeover

5:05 PM - 5:35 PM Panel Discussion: How successful is your operational excellence?

· What to measure: Developing key metrics and KPIs
· Efficiency vs. growth: what should you focus on?
· Tying operational excellence with P&L results

5:05 PM - 5:35 PM Panel Discussion: Learning best practices and challenge for implementing Design thinking

Ieasha Marie Taitano, Vice President of Design Thinking, LPL Financial
Track F: Innovation & Design thinking
· How can design thinking be incorporated in your strategy planning and process improvement
· Developing a framework and toolkits for design thinking
· Encouraging human-centred innovation through design thinking

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Ieasha Marie Taitano

Vice President of Design Thinking
LPL Financial

5:05 PM - 5:35 PM Panel Discussion: Deliver business value through advanced analytics with operational excellence

Jim Natale, Vice President Business Operations, EMC
Track G: Data & Business Intelligence
· From six sigma to big data: The evolving role of data in business decisions
· What else can you do with your data beyond reporting
· Identifying the breakages and inconsistences and how much they are costing you, through advanced analytics
· Tracking your data driven process improvement
· Providing end to end visibility

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Jim Natale

Vice President Business Operations
EMC

5:05 PM - 5:35 PM Key lessons learned through digital transformation: what does it all mean to the world of process improvement?

Beth Johnson, VP, Operational Excellence, Digital Finance, Goldman Sachs
Track H: Digital Transformation
With new business models and digital transformation disrupting traditional industries, how will process professionals adapt in the new environment? Beth will share 5 key lessons she has learned through the process:
· Adapting to the digital business model: what are the main differences and challenges from the traditional lean six sigma environment?
· A startup mindset: be agile and innovative
· Utilizing your lean six sigma skillsets
· Preparing and upskilling the team for the change

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Beth Johnson

VP, Operational Excellence, Digital Finance
Goldman Sachs

4:30 PM - 5:00 PM Business modeling

Track H: Digital Transformation


Sponsored by: IBM

5:35 PM - 5:40 PM 5 minute changeover

5:40 PM - 6:10 PM Best practices in deploying and measuring OpEx programs

In our partnerships with OpEx Leaders across a variety of industries there are two fundamental questions that come up time and time again. First, how do other companies introduce OpEx into the organization? Second, once deployed, how do other companies know that what they're doing is successful? In this session the EON team will bring together a collection of case studies that explain:
· Exactly how OpEx can be successfully deployed through the organization
· How to measure its impact in financial, operational, and cultural terms

5:40 PM - 6:10 PM Case study: Design thinking and innovation to accelerate business transformation



Sponsored by: IBM

5:40 PM - 6:10 PM Case study: A easier way to structure and manage back end process and customer data

Sid Probstein, CTO and VP of Professional Services, AIFoundry
Track G: Data & Business Intelligence
The unstoppable consumerization of technology isn’t just about front end digitalization. New enterprise-wide solutions are required with advanced capabilities to digitise the back end transactions for process excellence.
Learn how to:
· Manage unstructured data
· Automate handling of scanned/photographed content
· Avoid manual re-keying of data 90%+ of the time
· Utilize search & content management to automate business processes

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Sid Probstein

CTO and VP of Professional Services
AIFoundry

5:40 PM - 6:10 PM Panel Discussion: Digital disruption and transformation

Track G: Data & Business Intelligence


Sponsored by: DST Systems

5:40 PM - 6:10 PM Business architecture for Value realization

Track G: Data & Business Intelligence


6:10 PM - 6:40 PM Lead through your transformation

Big idea presentation

6:40 PM - 7:10 PM OPEX Global Awards

For the past 15 years, PEX Global Awards have been recognized as one of the most important occasions where OPEX professionals get recognized for excellence work they have done in implementing projects, transforming organizations and shaping high performance cultures.
In 2018, we have confirmed 38 senior industry judges from all around the world to review and judge the 12 pertinent categories to pick out the most outstanding individuals, teams and organizations. Tonight, we celebrate with the winners. But more importantly, we bring the community together to show the high standards of transformation to inspire all of us to achieve more in our next steps!

7:10 PM - 7:40 PM Awards Reception

How can we celebrate the true leaders of Operational Excellence and business transformation without throwing a big party! Come and join us to congratulate those who have won this year’s awards and mingle with the entire OPEX community over a few drinks, music, fun games and all the laughters!