The redefinition of operational excellence is transforming the workplace. The world of operations, performance and transformation is expanding at an incredibly rapid pace and now has the mission of improving customer experience too. The question is, are you ready to take advantage of this new area for growth?
Download this infographic to discover what makes a winning business in the current business landscape and what elements you should be focusing on in this new era.
“The Chief Transformation Officer’s role is to ensure that your company is the one that not only survives the inevitable transformation, but also thrives after it. Only then can you experience transformation not as disruption, but as ongoing opportunity that leads to lasting success.”
The Office of the Chief Transformation Officer will likely become the new version of a war and response center of governments and major multi-national corporations in the past. It will be represented by key individuals representing each of the sections of the organization and will hold a very large amount of power internally. In this exclusive PEX Network article, Wayne Spragge, Ph.D., Executive Director at Renaissance Factor Group & PEX Network Contributor explores the evolving role of the Chief Transformation Officer, their responsibilities and the skill sets they need to possess in the digital world.
What types of process improvement work will be the focus of your program in 2018-2019? What are the top three methodologies and solutions companies are planning to implement? Over 800 professionals took part in the biennial PEX Network state of the industry survey to explore how organizations around the world are approaching process excellence. Ahead of the release of the 2017 global state of process excellence report, we bring you a sneak peek of the key findings and results from the responses received.
PEX Network surveyed 800+ process improvement and operational excellence professionals, as part of the largest global survey into the state of process excellence. In this exclusive report, we reveal the key trends highlighted by the “2017 biennial PEX Network State of the Industry Process Excellence Survey” and explore how organizations around the world are approaching process excellence to meet their business goals.
Take a measure of the global state of process excellence and find out how leading practitioners and businesses are creating and empowering business growth in PEX Network’s exclusive report 'Global State of Process Excellence 2017'.
Download your complimentary copy for crucial insight into:
- The primary operational excellence challenges for the year ahead
- Which key management solutions companies are looking to invest in to drive their operational excellence projects in the next 12 months
- How to accelerate your business transformation with low-code
- How to build a better customer experience with process
- The pillars needed to achieve successful cultural change
- How to take advantage of lightweight business processes and embrace digital transformation
- 8 steps for ensuring successful and sustainable business growth
Your contributors for 2017 include:
- Senior Vice President, Enterprise Architecture, Mastercard
- Vice President, Process Excellence & Innovation, Verizon Inc.
- Chief Operating Officer, The University of Iowa Hospitals and Clinics
- Chief Operating Officer, Aegon Asset Management
- Chief Enterprise Architect, Kellogg’s
- VP Business Transformation, Johnson Controls
- Chief Content Officer, Gracenote, A Nielsen Company
- Chief Transformation Officer, ACTIAM NV
- Global Head of Process, Excellence Uber
Before an organization or corporation decides to embark on a business transformation process it is critical that they honestly understand the “WHY” we are going to do this activity, including both the perceived positives and the potential for greater discord within the organization. Change no matter how simple or logical it may appear is not a plug and play system in which one removes one or more unsuccessful practices and insert perceived or desired new practices.
Robotics Process Automation is very fast paced, and it pays to keep up. In as little as 12 months, RPA solutions can transform business processes radically. The process automation industry is set to grow by as much as 60% before 2020, so businesses need to adapt now so they are not left behind by their competitors! We recently caught up with leading RPA experts to discuss how this exciting area of automation is changing, and what the future holds.
Global process improvement expert Craig Reid summarizes the key issues, the “hot spots” that organizations face today and how they can start to focus their efforts to become truly customer- centric. There are a multitude of handbooks explaining methodologies, tools and techniques on how to implement process improvement – but this is a book about the why of business process improvement. This is an ebook to digest then hand to your boss and your boss’s boss. It’s a book to inspire, to fist pump the air and most importantly to start a process revolution in your organization
Download your free copy of the 224 page eBook now >>
The rise of Robotic Process Automation and Artificial Intelligence in today's business world is giving companies the tools to automate their functions and operations.
This may not be a new concept, but with automation becoming more intelligent and affordable, companies are increasingly considering new strategies to implement RPA to enhance their business operations.
But what are they considering and how does this fare against your digital strategy?
Today’s C-suites are at the forefront of unprecedented change as reinvented market places, disruptive technologies and business models have become key transformation drivers for boardroom decision-making. Chief operating officers, transformation and OPEX leaders now have the opportunity to embrace change and create a new standard in business and customer excellence. The million dollar question that many C-suites now grapple with is: “Is my business still relevant?”
Download your complimentary survival guide now with exclusive insight from:
- Raju Deshpande, SVP, Director of Operational Excellence, East West Bank
- Ken Goldman, former CFO of Yahoo!
- Renaud Fournier, Chief Business Transformation Officer, New York University
- Yona Capobianco, Vice President, Business Process Excellence at BD
How do you successfully identify needed change? Create a vision and guide through inspiration? How do you execute change in tandem with a commited team? Get the answers in this insightful eBook series by Amir Ghannad get the keys to unlocking the your transformative leader within.
Download your copy now:
Leaders are called to not just manage change but to lead transformations that bring about a step change in the results, capability, and the level of fulfillment of their team members. In Part 2 of The Transformative Leader eBook series, Amir explores how you can expand your influence, your impact, and empower your teams to grow and develop.
Get your free copy now.
Business architecture (BA) is about taking a step back and understanding the vision of a business before looking at how this can be achieved through actionable change.
BA is not a new concept - it has been around for decades, so why is it that only now are we seeing a shift in focus towards it?
This article explores two expert opinions on this new focus in BA and how businesses can implement it to add true business value. Featuring exclusive insight from Michael Noonan, Director of Business Architecture, Capita; and Sudhakar Sundaresan, Director of Business Architecture, Comcast.
The Senior Director of Operational Excellence and Six Sigma- US & Canada for Marriott Hotels, Sally Toister joins us from the OPEX Summit in San Diego where she shares that the organizations entire business is around customer experience. Her background is obviously as a six sigma practitioner. She was taught the hospitality business and has adapted six sigma into hospitality. From a process improvement perspective Sally is always balancing running a business and delivering on the customer experience. She’s always finding the freedom within the framework that ensures that she’s speaking to the bottom line while ensuring an outstanding customer experience which establishes loyalty in the brand.
We spoke to two transformation leaders (Miquel Estapé, Deputy CEO, AOC and Paulina Wydra, Change Leader, UBS) ahead of this year’s OPEX Week 2018. We also sat down and spoke with Cathy O’Dowd, Motivational Speaker, about the difference between strategy and execution from the top of a mountain.
- How paving the way and doing something new is more about excellent execution than meticulous planning.
- Why stakeholders are important to get onboard I the strategy phase of operational implementation
- What a clear vision can contribute to both strategy and execution