Too often, organizational change initiatives only focus on the operational side of things. However, the number one factor in every successful change initiative is the human element and it is important to explore ways to empower employees to drive transformation and achieve better results. 

In this session, Dimitris Papanikolopoulos, Transformation value coach, Roche and Beverly Troxtell, former Head of HR change enablement operations & communications, PayPal discuss how to create open communication between leadership and employees. The conversation also touches on best practices for building trust and encouraging employee dialogue. In addition, it explores how to effectively plan for and execute training sessions to encourage participation and adoption of new processes. 

Hit play and discover: 

• The importance of communication, as effective communication is the foundation of any successful change management strategy 
• How to organize employee training as a well-planned change management strategy should include adequate planning and training to ensure the success of any initiative 
• Methods to create a culture that can adapt and thrive in the face of new challenges 
  

When setting up a center of excellence (CoE) in a large-scale organization, two of the most important steps are establishing an operating model and a governance framework. In an era where low-code technologies are enabling the democratization of process automation and the proliferation of citizen developers, CoE leaders must embrace a new approach to these endeavors that balances innovation with safety and compliance.

In this session, Rene Konings, head of RPA and intelligent automation at Credit Suisse, shares best practices for implementing a new automation CoE. He also delves into how to leverage intelligent automation to enable cost reduction, efficiency improvement and improved customer experiences.

Watch to learn more about proven approaches to identifying opportunities for intelligent automation and developing successful operating models to support an efficient and well governed implementation.

Hit play and find out:

• How to choose the right governance and operating model for a new CoE
• How to make new processes attractive for the users
• How to cultivate and deploy citizen developers across large-scale businesses
  

In the ever-evolving business landscape, change management plays a crucial role in facilitating successful transformations. However, many organizations face challenges when it comes to driving sustainable change, particularly when there is a lack of alignment between technological advancements and social change. In this session, we will delve into the idea of adopting a cooperative approach to change management, specifically focusing on the Kaizen methodology. Kaizen emphasizes continuous improvement and adaptation to ensure ongoing positive change in contrast to a more traditional top-down approach. 

In this session, David Crysler, the principal operations consultant at the Crysler Club and host of the Everyday Business Problems Podcast will be joined by Bob Emilliani, Leadership Analyst and Multi-Book Author, Professor Emeritus at Central Connecticut State University. 

Watch this session to: 

• Understand the limitations of a traditional top-down approach to change management and its impact on sustainable transformation 
• Explore the principles of the Kaizen methodology and its implementation in driving ongoing positive change within organizations 
• Learn how to foster cooperation and commitment among leaders, employees, and stakeholders to ensure ownership in the change process 
  

The business world is evolving at an unprecedented pace, demanding organizations to adapt swiftly to remain competitive. Join Tami Beheler, Senior Director – VEO Transformation, Eli Lilly and Company and Dennis Olsson, Group Sustainability Change Lead at Danske Bank for an insightful session that explores the best practices in navigating the landscape of change management and cultural transformation. Discover how to prepare employees and managers to embrace change effectively, fostering agility and re-imagining traditional change management approaches to measure their true impact. During this session we will delve into innovative strategies that challenge conventional thinking about change. 

Watch this session to: 

• Explore strategies for preparing employees and managers to navigate and adapt to the challenges of a fast-paced and ever-changing business landscape 
• Discover new approaches to change management that effectively measure its impact, enabling you to gauge the success and effectiveness of your change initiatives 
• Learn how to allocate time and resources effectively during change implementation, maximizing productivity and efficiency to drive successful transformation 
  

Process mining alone can only deliver so much value. When, however, combined with RPA and intelligent automation, it can improve visibility into operational performance and enable continuous process optimization. 

In this session, AstraZeneca’s Quynh Szuba, global head of process solutions, and Bronwyn Murrell, process mining lead, explain how they successfully built a hyperautomation tech stack inclusive of RPA, intelligent automation and process mining. They will also share how they use these technologies to deliver tangible business value such as increased speed-to-market and improved regulatory compliance. 

Watch and discover: 

• How to pair process excellence with process mining, RPA and other tech-enabled solutions to increase visibility into complex, enterprise processes and use these insights to achieve operational excellence 
• How AstraZeneca delivered millions of dollars of savings by automating and optimizing business processes 
• How to automate and optimize complex, end-to-end processes such as O2C and P2P in highly regulated environments