Exclusive Resources

Women in Leadership: Achieving the Next Level of Excellence for Female OPEX Leaders

Women in Leadership: Achieving the Next Level of Excellence for Female OPEX Leaders

For the first time OPEX Week will feature an inspirational session for women leaders in the operational excellence and business transformation world to discuss how they can assist with building business capabilities whilst accelerating their own leadership career!

In this interview we look at what makes an effective leader, the evolution of female leadership and participation in the operational excellence and how we can continue to move the OPEX community forward on this topic.

Erika Westbay, Director of Performance Improvement, The Nature Conservancy attended her first PEX Network event in 2007, nearly ten years on she has agreed to share her story.

BA Institute - BA101

Business Architecture is a holistic approach, representation and mindset which serves as a bridge between strategy and its successful execution within an organization and facilitates resolution of complex, enterprise problems. It is a powerful way for the business to understand, improve and transform the organization and become more empowered to take control of its own destiny. However, most organizations lack a well-articulated blueprint of their organization. While everyone can see their small piece of the puzzle, no one has visibility into the enterprise as a whole. This constrains the organization’s collective ability to understand and communicate the root causes of critical issues and design holistic Business and IT solutions to address them. It also reduces the speed and effectiveness with which they can react to customer demands, competition and other external forces. To address this lack of enterprise visibility and agility, organizations must be able to visualize and analyze their business through formal Business Architecture.

This course provides an overview of key Business Architecture terminology and concepts as well as its value proposition and various applications to achieve business results. It describes each element of the Business Architecture framework, including influencers, components, creators, consumers, execution approach (stages) and enterprise models. An overview is provided of key, foundational Business Architecture artifacts. The course also covers the role of the Business Architect as well as how it interacts with other disciplines and enterprise processes. Finally, it describes how to successfully govern Business Architecture and develop a successful Business Architecture practice.

You can download the OPEX Week 2017: Business Transformation World Summit agenda below.

Position yourself at a PEX Network event

Position yourself at a PEX Network event

Where global leaders design the next generation of OpEx thinking to deliver sustainable enterprise wide transformation. Download the PEX Network Business Development pack now.

The state of Robotic Process Automation and Artificial Intelligence in the Enterprise

The state of Robotic Process Automation and Artificial Intelligence in the Enterprise

In 2014, distinguished Oxford University philosopher, Nick Bostrom, released his book Super intelligence: Paths, Dangers, Strategies. It hypothesizes the potential impact on society if “machine brains” were to surpass that of a human, with the premise being that our destiny would be dependent on machine intelligence, and therefore out of our own hands.

There is, however, a long way to go before we’re at the peril of walking, talking robots in the enterprise – even if Boston Dynamics’ humanoid robot, Atlas, was caught running freely into the woods. Currently, RPA is more commonly used in the enterprise, and in this report we will explore how both AI and RPA are affecting companies.

Future of Operations

Future of Operations

The business landscape has changed dramatically over the past decade. Digital technology is enabling new ways of working and driving changing business models.

PEX Network Awards Application Pack

PEX Network Awards Application Pack

The PEX Network Global Awards celebrate and recognize outstanding performance achieved by leading companies for business transformation initiatives!

Download your awards application kit – included is a walk through of the awards categories, the judging criteria and entry guidelines

PEX Network Annual Report 2016

PEX Network Annual Report 2016

Emergence: The Future of Operational Excellence

Download the PEX Network Annual Report to discover what will business process look like in 2025

Five Practical Ways to Enhance Your BPM Implementation

Five Practical Ways to Enhance Your BPM Implementation

Come on…how difficult can it be to improve a few processes?

Everyone’s looking forward to your new BPM initiative. Your CEO is excited about reducing costs and getting rid of inefficiency. Frontline staff can’t wait for improved processes that make their lives easier. And you can’t wait to start making an impact in your organization.

What could possibly go wrong? Loads!

BPM projects go wrong for many reasons. One of the most common pitfalls is not focusing on what matters most for your business and then not managing risks appropriately when it comes to implementation.

Luckily, help is at hand. Forrest Breyfogle, who quite literally wrote the book (actually 13 of them...with another one coming out this September!) on process improvement, and Rick Haynes, who has taught statistics to nuclear scientists (yes, we kid you not!), will be distilling decades of practical experience into simple things you can do right now to ensure your BPM program doesn’t go the way of the dodo. 

Join this webinar to:

  • Learn 5 simple things you can do right now that will make your BPM implementation deliver better, more powerful results for your business
  • Identify which processes you should target first to get the biggest bang for your buck
  • Look at how you can develop effective business success measures  and learn to spot where your key risks are

This session builds on the concepts presented in Smarter Solution's recent webinar: What’s your strategy for avoiding risk in BPM?
Now available on demand.


Last year we celebrated the PEX-ceptional!

"Our experience at PEX awards ceremony was unforgettable", see what happened at the 2016 Awards:

INFOGRAPHIC: The Drive to Performance Excellence - what does it really look like?

INFOGRAPHIC: The Drive to Performance Excellence - what does it really look like?

This infographic visualises the results from PEX Network’s recent survey on what it takes to make process excellence truly support your business performance – find out what 400 process practitioners had to say.

“Process professionals must learn to think more like a CEO”: Interview with DuPont's Don Linsenmann

“Process professionals must learn to think more like a CEO”: Interview with DuPont's Don Linsenmann

Trying to gain executive buy-in for your operational excellence initiatives? Don Linsenmann, Vice President Business Process Excellence and Corporate Six Sigma Champion, DuPont Corporation has one piece of advice: think more a CEO.

>>> Download the full interview here

Report: Operationalizing Business Performance

Report: Operationalizing Business Performance

SVP’s of Business Improvement from leading companies; Anthem, Walgreens, Guy Carpenter and Marsh discuss their OPEX case studies and how they have overcome key challenges in their pursuit to achieve enterprise operational excellence including:

  • Ensuring OPEX is in tune with business objectives
  • Linking your operations to your company strategy
  • Getting the strategy right

Wilson Perumal discusses - It’s No Accident: Systematic management of operations

Wilson Perumal discusses - It’s No Accident: Systematic management of operations

See 10 things Wilson Perumal tell their clients to get right in order to ensure a successful operational excellence programme. Can you do better?

Top 10 Things Businesses Want When Sealing a Consultancy Partnership

Top 10 Things Businesses Want When Sealing a Consultancy Partnership

In a buoyant market, with clients actively seeking and purchasing new services, it’s critical that your business is being seen and making it to the shortlist stage.
Here at PEX Network, we've decided to put an end to the mystery of what it takes to get to the shortlist stage. We’ve got inside the minds of your clients to understand what they’re thinking about and weighing up as they decide which OpEx consultancy to work with next. If you had that information, how would you change your approach with that client? Which parts of your proposition would you emphasize more? How much more likely would you be to win their business if you knew what they were thinking?
We interviewed the PEX Network Advisory Board and asked them – 'What are your key decision-making criteria when you’re considering the appointment of new OpEx consultants within your business?'
iGrafx - Process Mapping vs Process Modeling

iGrafx - Process Mapping vs Process Modeling

Exclusive infographic from our partner iGrafx

‘How To use the App. Guide’

‘How To use the App. Guide’

A handy guide on using the app, please take a few minutes to read through the information.

A Roadmap to Operational Excellence

A Roadmap to Operational Excellence

This eBook describes as clear path for you to achieve enterprise operational excellence, depicting the latest statistics from the PEX Network Annual Report and interviews conducted with leading organizations around the world on their roadmaps to OpEx success.

Executives are constantly looking to successfully execute on large-scale change initiatives and learn how to identify the root causes behind process inefficiency, including issues of strategy and operating models. As such, we also interviewed professionals around the world to find out details of their journeys and best practice approaches.
ARGO Consulting discusses - Achieving Continuous Improvement Impact through a Systematic Coaching Approach

ARGO Consulting discusses - Achieving Continuous Improvement Impact through a Systematic Coaching Approach

ARGO Consulting discuss how their clients can achieve continuous improvement impact through a systematic coaching approach. Is your approach better?

[Infographic] Top 10 Challenges for OpEx Professionals

[Infographic] Top 10 Challenges for OpEx Professionals

Here's our first teaser into the results of our Biennial State of the Industry Report - The Report Revolutionizing the World of Business Performance.
Over 500 process and operational excellence practitioners have listed their primary challenges for the year ahead and the results are in. How do you stand amongst your peers?
Digital Transformation: Driving Business Transformation

Digital Transformation: Driving Business Transformation

Download the whitepaper by Dan Morris, CBPP, CBA Managing Principal, Wendan Consulting discussing how to drive business transformation using digital technology.

The Process of Absolutely Everything - Pega keynote presentation

The Process of Absolutely Everything - Pega keynote presentation

Dr. Setrag Khoshafian and Bruce Williams discuss how big data can be leveraged to optimize 'The Process of Absolutely Everything'. Also sees Jim Tankard, Pega giving a real life example of how data can be used to improve the customer experience. Download now.

United States of OpEx

United States of OpEx

We've put together this interactive infographic below which highlights the largest companies by revenue in every US State, according to Fortune 500, research firm Hoover and IT company Broadview.

PEX Network provides additional operational excellence (OpEx) insight from market research and the PEX Network Annual State of the Industry Report. The top 10 primary measures of OpEx Program Success, as voted for by practitioners, is also listed.

[WEBINAR] What Does The Future Hold For Process Excellence?

[WEBINAR] What Does The Future Hold For Process Excellence?

Our specially selected OPEX Week Advisory Board members debated, discussed and offered their insight into what’s going to drive the business process agenda in the decade ahead.

At this halfway point of the year, it’s your opportunity to take a step back and reflect on what your industry will look like in the years ahead and how to position yourself and your business for success.

[VIDEO] Deploying Lean and Continuous Improvement to Transform Culture across Kuhn

[VIDEO] Deploying Lean and Continuous Improvement to Transform Culture across Kuhn

Workplace organizational leader, Eddie Smith, Director of Operations, Kuhn Krause, Kuhn North America highlights the secrets behind achieving a range of industry awards. This presentation was filmed at PEX Week 2016

PEX Week 2013 Session: Continuously improving continuous improvement

PEX Week 2013 Session: Continuously improving continuous improvement

In this PEXNetwork.com video, recorded during the PEX Week North America conference, Lynn Kelley, VP of Continuous Improvement at Union Pacific Railroad, provides in-depth insight into how two organizations applied CI methodology to move their organizations increasingly forward by implementing new solutions and thought processes.

 Blended Learning: Out with the Old and In with the New

Blended Learning: Out with the Old and In with the New

Modern blended learning has the power to completely transform
Lean Six Sigma training, - but success depends on the quality of the solution.

This article reveals the essential elements of a good blended learning solution and the exponential benefits of a capstone project. By augmenting instructor-led learning with the power of advanced
learning technology, today’s top LSS blended learning solutions can deliver far better outcomes, faster, and at a lower cost than the all-in-class or self-paced e-Learning models.

8 delicious ways PEX Week can help with the top industry trends

8 delicious ways PEX Week can help with the top industry trends

In light of the trends unveiled in our recent Process Excellence report we have compiled the key stats discovered and hand picked PEX Week sessions that can help address these challenges and goals.

Take a look at PEX Week in your pocket now.

INFOGRAPHIC: Process Excellence State of the Industry 2013-2014

INFOGRAPHIC: Process Excellence State of the Industry 2013-2014

Every two years, PEX Network undertakes a State of the Industry research project to better understand general trends in how companies are approaching operational excellence.  This infographic summarizes the results of our 2013-2014 benchmarking survey.

PEX Week 2013 Session:The Business Process Evolution

PEX Week 2013 Session:The Business Process Evolution

In this PEXNetwork.com video, recorded on location during PEX Week North America, Eric Herness, Distinguished Engineer, Chief Architect for Business Process Management at IBM and  Stewart Mixon, Chief Operating Officer at the Medical University of South Carolina,  explore process insight,  continuous process improvement and key linkages between them.

Agenda: How to build process at the heart of your business strategy

Agenda: How to build process at the heart of your business strategy

If you're looking to build process at the heart of your business strategy this mini agenda highlights the PEX Week sessions that will address this. Download your agenda now.

BPM Training Agenda

Your instructor:

Dan MorrisABPMP

Daniel C. Morris, CBPP, CBA, Vice President, Association of Business Process Management Professionals (ABPMP)

Dan is on the ABPMP International Board and the PEX Network Global Advisory Board. He has also served on the Forrester BPM Council and the Business Architect Association Board. Dan is the author of 5 books on Business Transformation and a PEX columnist. He has led the North America business transformation practice at three major consulting firms and is one of the main authors of the CBPP test.

You can download the OPEX Week 2017: Business Transformation World Summit agenda below.

Level 3 & 4

26 & 27 January, 2017 
Certified Process Professional Master™ (CPP Master™)

Level 3: FROM PROFESSIONAL TO MASTER
Advanced Business Process Management – Process Innovation

Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

Level 4: FROM MASTER TO ADVANCED MASTER
Advanced Business Process Management – Performance Management

We explore and make our territory Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:

  • Align your performance management systems to achieve successful outcomes
  • Integrate balanced scorecard and strategy maps with advanced BPM
  • Link processes to enterprise business goals

WHAT YOU GET

  • All materials electronically (for your own internal use) and online support
  • 6 BPM Toolkits (comprehensive templates and resources) to ‘take away’
  • Certification as a Certified Process Professional & CPP Master (CPP) Levels 1, 2, 3, 4 (Practitioner, Professional and Master)
  • CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
  • Ongoing resources (videos, webinars, articles) and Annual Refresher (direct and via interactive webinar)
  • Unique one to one telephone support (dedicated telephone number)

Register Button

You can download the OPEX Week 2017: Business Transformation World Summit agenda below.

The Process of Process Management Strategy Execution In a Digital World

The Process of Process Management Strategy Execution In a Digital World

The BPM-Discipline is implemented through the “process of process management”. Organizations look for a way to systematically establish their process of process management fast and cost effectively. This can be achieved using a holistic framework and reference model. This whitepaper introduces the BPM-Discipline and how it is implemented through the process of process management.
Habits and Habitats

Habits and Habitats

Habits are the organizations processes. At a fundamental level everything is process, just another name for the work we do everyday, which becomes habitual. Habits can be good and bad....
4 Tips for Leveraging Technology to Deliver Organizational Effectiveness

4 Tips for Leveraging Technology to Deliver Organizational Effectiveness

Manufacturing has been at the forefront of process excellence for decades, but how are modern manufacturers dealing with today’s challenges? Ahead of the 18th Annual OPEX Week: Business Transformation Global Summit. The PEX Network asked key speakers Rick Hepp, Executive Director, Operational Excellence, Bristol-Myers Squibb and Gerry McCool, Senior Director, Organizational Effectiveness, Jabil to share their organization’s process excellence journey’s. Hepp and McCool reveal what approaches they are taking to driving local business transformation and their top tips for leveraging technology to deliver business performance and organizational effectiveness.
What have Superheroes and Business Architects got in Common?

What have Superheroes and Business Architects got in Common?

One of the top challenges faced by companies is how to align business strategy and operational excellence program and many organizations fail to achieve this. What is the missing link? How to develop a well-articulated blueprint for business and operations alignment? Business architecture is the answer according to many that have successfully implemented it to enable business transformation.

Ahead of the 18th Annual OPEX Week: Business Transformation World Summit, the PEX Network asked the PEX Community what qualities superheroes and business architects have in common. If you have an opinion about where business architecture is heading, we want to hear from you! We are running a contest for the most visionary look ahead at what the future holds in store for the profession. The winner will receive a free pass to attend OPEX Week USA 2017 in Orlando, Florida and be featured on PEX Network - the world’s largest community for OPEX, PEX, Performance, Architect and IT professionals who are passionate about improving business performance and operational excellence. For a chance to win, simply send your insight to futureofpex@iqpc.com answering the question “What do superheroes and business architects have in common?” by Friday 6th January 2017.

[VIDEO] Meet OPEX Week Advisory Board Member Roop Singh

[VIDEO] Meet OPEX Week Advisory Board Member Roop Singh

In this exclusive interview Roop Singh, Business Transformation Architect, SecureWorks and OPEX Week Advisory Board Member shares his insights on process excellence as a medium to operational excellence, technological shifts in the industry and driving new business models. 

The OPEX Week Advisory Board helps drive impartial, informed dialogue on the operational excellence industry and offers guidance into program development and the conference experience. OPEX Week is designed by your operational and performance excellence peers! Find out more about the esteemed advisory board at www.opexweek.com/advisory-board

[VIDEO] ‘Be the Customer’ - Exclusive Interview with Steven Carleton, COO, Global Shipping, eBay Inc

[VIDEO] ‘Be the Customer’ - Exclusive Interview with Steven Carleton, COO, Global Shipping, eBay Inc

In this exclusive PEX Network interview Steven Carleton, Chief Operating Officer - Global Shipping, eBay Inc, shares his insights on the constantly changing demands of the customer and the next-generation operational excellence. Steven shares the steps he has taken at eBay to build a customer-centric company culture.

Steven will be speaking in January at the 18th Annual OPEX Week: Business Transformation Summit 2017 on "Achieving world class business capability through customer-centric process-led business transformation." 

Business Architecture: The Superhero Series Issue 2 - Driving Successful Business Transformation

Business Architecture: The Superhero Series Issue 2 - Driving Successful Business Transformation

“Business architects are superheroes, they have a bird’s eye view and a broader perspective of the world. In order to be successful business architects need to utilize their broader view of the business, and it takes a herculean effort to demonstrate and convince others that change is possible.” - Partha Baral, Sr. Director, Business Architecture, Transformation & Process Excellence, VMware. By leveraging the skills and expertise of business architects it is possible for companies to create a culture of continuous improvement and innovation. In this latest PEX Network eBook, we share four expert Q&As on how business architects are the driving force behind successful business transformation.

How to Think Like a Founder - From Process Excellence to Lean Innovation

How to Think Like a Founder - From Process Excellence to Lean Innovation

Ahead of his Keynote presentation at OPEX Week 2017, we caught up with the Big Ideas Speaker Suneel Gupta, to discuss how to take the leap from traditional process improvement to lean innovation.

Suneel Gupta, Founder and CEO, Rise, Former VP of Product Development, Groupon, Visionary Product and Innovation Leaderwas named the “New Face of Innovation” by the New York Stock Exchange.

While serving as VP of Product Development at Groupon, he helped grow the business from millions to billions in revenue, and into what Forbes Magazine named the “fastest growing company of all time”. As the Founder and CEO of Rise, he raised funding from Google Ventures and was backed by senior leaders at Facebook, Uber and AirBnB. Just two years after launch, One Medical acquired Rise for nearly $20 million dollars.

Download the full interview to find out more.

How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?

How did Pitney Bowes Accelerate Back Office Operations by 56% in less than 90 days?

Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce