In today’s world resources are limited, the pace of change is rapid, and it’s harder than ever to ensure your work is recognized for the value it offers.

This session explored how to be a key contributor to building an agile, resilient, forward-thinking, and future-proof enterprise by using a connected EA methodology to strengthen operational excellence. It shared practical tips and insights on how to illustrate the qualitative value of business processes, improve operational efficiency, build resiliency, and create a lean, adaptive, and modern operation.

The #OPEXWeek team have compiled our favourite brand new, never seen before, content into an exclusive resource bundle. Download your copy now to have access to:

1. Reimagining Process Excellence: A Vision For 2024 and Beyond
A Benchmarking Report packed with statistics and insights from over 750 business process leaders

2. Innovation in Motion: Alstom’s Journey from Business Transformation to Enterprise Re-Invention
An interview with Hollimarie Montijo, Head of Process & Tools at Alstom

3. The Ultimate Transformation Tips: 5 Do’s & Don’ts
A top tips infographic by Jacques McGregor, Vice President – Digital Transformation at Marathon Petroleum Corporation

20 years ago today, the Space Shuttle Columbia disintegrated as it re-entered the earth’s atmosphere, killing all seven crew members. A few months prior, NASA had been named the “Best Place to Work” amongst all government agencies. Phillip was asked to lead the culture change initiatives following the accident, trying to uncover the missing link. 20 years later to the day, we will take an in-depth look at the tragedy and how it shaped ideas about culture. This keynote session discussed the key events, approaches and lessons learned during that challenging time.

Presenter: Phillip Meade, Ph.D., Former Associate Director, Spaceport Integration and Services, NASA Kennedy Space Center

Packed with easy-to-digest statistics, this Visual Analytics Workbook will give you a holistic overview into the Global State of Enterprise Transformation & Operational Excellence, delving into topic areas such as:

• Digital First to Digital Core
• The Race for Talent to Lead a Future-Ready Workforce
• Process Improvement to Process Reimagined
• Business Transformation to Enterprise Re-Invention
• Developing and Scaling Change Management

Download your copy today to help elevate your 2024 transformation strategy and learn how your peers are reimagining process, people and strategy with a digital core! >>

This interactive session captured lessons learned from infamous blunders in change management and how to avoid these pitfalls in today’s business world. It also outlined a framework to align your transformation strategy with success tactics.

In times of greater uncertainty and crisis, effective leadership is vital. The pandemic, geopolitical crisis and the high inflation economy are posing greater challenges to all organizations and testing their leadership to be able to make sense of these rapid changes and translate that to actionable strategies to deal with them. In this session, Dr. Charles Brandon discussed how this was effectively managed in the federal workplace in light of the recent events.

Speaker: Dr. Charles Brandon, Director, Process Improvement Program Office at HQDA US Army

Your IT colleagues are rebranding as Business Technology leaders. Low-code/no-code is taking the fear out of technology. ChatGPT is in the news. Can you talk APIs? Curious how you can help your company become more agile? This is your 30 minute process technology primer. See how technology can help you leverage data, redesign business processes, and drive digital change.

Speaker: Markus Zirn, SVP of Strategy & Business Development, Workato

After a few decades of development, OPEX has become a way of working and thinking, a fundamental philosophy for business and transformation leaders to engrain in their everyday work. Without a solid OPEX and problem-solving culture foundation, it is impossible to drive meaningful results from your transformation initiatives. As companies focusing on new transformation goals and growth targets, it is so crucial to ensure that foundation does not fade away. This session served as a great reminder of why that is important and how you can refresh your OPEX vision in your organizations.

Presenter: Angel R. García, Executive Director Customer Operations, Allergan

Three years ago, on the OPEX Week stage, Martijn shared a compelling transformation story from when he was the COO and Chief Transformation Officer with Genworth Financial. Since that time Martijn has returned to his home country and is a member of the purpose driven “de VolksBank”. As CEO and Chairman of the Board of Directors, he is now responsible for the transformation of the 4th largest bank in the Netherlands to build a modern, customer-focused organization. He is faced with the additional challenge of the bank being state-owned as a result of the financial crisis, whilst his team, customers and country continue to navigate the fallout from the COVID-19 pandemic. Martin returns to the main stage to share his learnings in his unorthodox energetic and direct style.

Presenter: Martijn Gribnau, Chief Executive Officer, de Volksbank

This case study presentation explored how Sonora Quest Laboratories transformed their organization during a pandemic by:

• Utilizing Operational Excellence resources, tools and strategic agility
• Utilizing Strategic Planning and their Business RoadMap to achieve success
• Aligning people to strategy and process execution
• Building a new and better culture of remote and hybrid personnel
• Moving from recovery to continued transformation
  

Leading companies are investing more than ever in their cultural transformation projects and in total experience transformation to redefine and improve employee experience and customer experience. But this is just the tip of the iceberg for transformation leaders and in many cases an in-depth, agile transformation strategy is yet to be determined.

Ahead of the OPEX Week: Business Transformation World Summit 2024, we spoke exclusively to Aditya Kejriwal, Customer Experience, Product Management and Business Transformation leader, Cardinal Health, Tina Dinger, Senior Vice President Head of Enterprise PMO, Northwest Bank and Stacie Ruen, Global Culture and People Development, General Motors, about the best ways to revolutionize your end to end customer experience, to help you drive your business transformation in the new world.

Download the full report here! >>>

Strategic and enterprise-wide transformation can be set up in many ways in different organizations. This case study showcased how you can deliver and maximize business value through an internal consulting set up to act as a centralized enterprise transformation office. 

Cumberland Building Society is the 10th largest Building Society in the UK and the operating model most resembles a Credit Union in the US. The Building Society had the ambition to widen its Mortgage offering from Regional to National and urgently needed to improve their mortgage process and customer journey. Instead of introducing new technologies, the leadership team decided to invest in their greatest asset – people. The result of that? They shaved off 62 days of the customer journey and became the top financial institutions for service excellence.

As we collect observational data from our processes, we need new techniques to provide meaningful insights into this information. Using case studies based on real experiences across multiple industries, this session delved into the basics around predictive analytics and how to develop strong teams that can extract value from complex datasets.

Many transformation leaders recognize that strategy execution is a critical success factor for strategic business transformation, yet it can be challenging to get it right.

This workshop delved into practical approaches to this important topic.

In a global business with numerous data sources, it can be challenging to streamline and utilise captured data to achieve functional objectives. This session will explore Michelin’s strategy in developing a data driven transformation across the organisation from outlining and achieving goals and strategies for operational implementation, as well as overcoming obstacles such as cultural challenges. As attendees observe the journey of Michelin’s latest data driven transformation, the session will look to answer the question, ‘what does it mean to be a data driven company’?

All organizations undergo transformation, but too few see the results necessary for sustainable growth and market leadership. This session introduced guiding principles for transformation and how a bespoke methodology ensures successful execution.

Influencing hearts and minds is often the most important element for leaders who are driving transformation forward.

With the workforce shifting their workplace outlook towards a more trusted, purposeful and positive culture, an emotional approach to leadership can be an important step in the right direction.

This workshop delved into some of the scientific factors behind that concept, helping you to build your emotional leadership skills.

Dr. O’Connell is chartered to lead, orchestrate and accelerate the Navy’s transition to a Digital Service and is responsible for driving change at a mega scale that impacts hundreds of thousands of workforce employees. He also has significant experiences in the private sector leading major transformation, turnaround and delivery at multi-billion-dollar scales.

Drawing from his extensive experience with both public sector and the private sector, there are some common themes to why some transformations lead to greater results whilst others go sideways. In this session, Dr. O’Connell shared what the deadly sins of transformation are and what the key success factors at such scale are.

Despite all the transformation efforts, many companies are still riddled with manual processes and unstructured data which is hindering these attempts. This session took a deep-dive into how we can turn this seemingly overwhelming challenge into opportunities that lead to positive transformation results.

With 1500+ businesses fighting for survival every day, leaders are exhausted from utilizing brute force to turn around the business while high employee turnover prevails. Leverage secrets from industry leaders, best practices and a proven roadmap to excellence. Achieve sustainable results, lead exponential growth and be present for those that matter most.

This presentation discussed how to accelerate the discovery and analysis of unstructured employee processes using modern process intelligence tools, and presented a successful case study from a large financial organization.

Speaker: Maya Beri, Senior Managing Director and CIO, Sun Life

Finding and developing the right talent is critical for the sustainability and longevity of all transformation programs. In the current environment, it is often seen as a top challenge even with the best and biggest brands. This fun and experiential session provided practical insights into how you can develop a talent pool by identifying, acquiring and developing them into the future leaders and facilitate the culture change required for successful business transformation.

Ahead of the OPEX Week: Business Transformation World Summit 2024, this infographic explores the impact of the past 18 months, the challenges and key initiatives for successfully deploying and scaling intelligent automation (IA), to build industry robustness, agility and resilience. 

This infographic also includes additional speaker insights from Matteo de Padova, Director, EMEA Deliver Excellence at Johnson & Johnson, Harold Hendrickx, Director of Enablement & Transformation at DS Smith and Dinesh Krishnan, Global Head of Enterprise Platforms at AstraZeneca, on how IA will impact the future of operational excellence.

Download the full infographic here >>>