January 21 - 25, 2019
Omni Orlando Resort , ChampionsGate, FL

COO & Chief Transformation Officer Summit: Tuesday, January 22nd (Invite Only)

7:30 am - 8:00 am Registration and Coffee

8:00 am - 8:15 am Chair’s Welcome

8:15 am - 8:45 am Keynote: A purpose driven and embedded transformation

Change has never been faster and the pressure to transform is immense. As companies search for innovative ways of driving through organizational change, a new C-suite member has risen: the chief transformation officer. We are bringing a few leading CTOs to join the panel and share their priorities and challenges to get a clear picture of the transformational directions their companies are heading towards.
·         Setting priorities to Strike the right balance between short-term improvement and long-term value
·         Process, Technology vs. People: Where to invest first?
·         Transformation is not one man’s job: making sure line managers take responsibility for change and ensuring they deliver results quickly and with suitably high ambition
Deploying the often-limited resources at their disposal to the different priorities of a transformation
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Jose Tolosa

Chief Transformation Officer
Viacom

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Paul Krebs

Chief Transformation Officer
Koch Industries

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Michael Josephs

Chief Information Officer & Chief Transformation Officer
American Advisors Group

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Frank Mendicino

Executive Vice President and Chief Administrative Officer
Delaware North

9:30 am - 10:00 am Sponsored keynote: Achieving step change through digital transformation

10:00 am - 10:30 am POWER INSIGHT SESSION – TECHNOLOGY & SOLUTIONS (EXPO FLOOR)

10:30 am - 11:00 am Morning break

11:00 am - 11:30 am Keynote: A new COO priority: Moving away from cost cutting to developing capabilities to drive growth

Johannes Giloth - Senior Vice President Global Operations and Chief Procurement Officer Nokia
COOs often fight the battle of cost and efficiency; Yet it is critical for transformational COOs to shift their roles and focus on developing essential capabilities to drive top line growth for the organization. Hear Nokia’s approach and key areas they are transforming and building capabilities:
·         Moving from the cost side to growth side: Creating capabilities for the companies to grow!
·         Shifting the lense from a functional view to a process view for end to end transformation
·         Redesign team accountabilities and KPIs to encourage behaviors to drive transformation
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Johannes Giloth

Senior Vice President Global Operations and Chief Procurement Officer
Nokia

11:30 am - 12:00 pm Keynote: Transforming banking in the Nordics: from ground zero to the thrilling digital future

Simen Munter - Chief Operating Officer, Commercial & Business Banking Nordea
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Simen Munter

Chief Operating Officer, Commercial & Business Banking
Nordea

Roundtable Discussions

Roundtable 1

12:00 pm - 1:00 pm Winning with digital transformation

Roundtable 2

12:00 pm - 1:00 pm Identifying new growth point
Paul Krebs - Chief Transformation Officer Koch Industries
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Paul Krebs

Chief Transformation Officer
Koch Industries

Roundtable 3

12:00 pm - 1:00 pm Identifying and leading millennial talent

Roundtable 4

12:00 pm - 1:00 pm Rethinking customer experience: Be customer obsessed!

Roundtable 5

12:00 pm - 1:00 pm Disruptive thinking driving future business growth

1:00 pm - 2:00 pm Networking Lunch

2:00 pm - 2:30 pm Case Study: Building a transformation roadmap towards significant saving and fueling the future growth

Tony Bender - Chief Information Officer & Global Business Transformation Office Edgewell Personal Care
Tony and his transformation team are tasked with achieving $225million saving in a 3 year “Fuel for Progress” transformation program. This case study will outline strategies, roadmap and key areas they are focusing on to achieve the transformational goal.
·         Outline the driver, goals and sstrategies for the transformation program
·         Develop a transformation roadmap in 3 key areas: Operations, Commercial and G&A
·         IT enablement: Simplification, upgrading and automation – Invest in the key areas to make a difference
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Tony Bender

Chief Information Officer & Global Business Transformation Office
Edgewell Personal Care

2:30 pm - 3:00 pm Case Study: “You don’t join us, We join you!” – building a digitized platform to become a true health partner

Claus T Jensen - Chief Technology Officer and Head of Architecture AETNA
During this session, Claus will share a collaborative view and practical approach on how to:  
·         Holistically integrate the health ecosystem we are part of
·         Holistically understand the health consumers we serve
·         Holistically transform the product we deliver
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Claus T Jensen

Chief Technology Officer and Head of Architecture
AETNA

3:00 pm - 3:30 pm Sponsored Case Study: Analytics enabled smart process driving smart transformation

Session reserved for Sterologic

3:30 pm - 4:00 pm TRANSFORMATION CLINICS

4:00 pm - 4:30 pm Afternoon Break

4:30 pm - 5:00 pm Case study: Strive for an end to end business from digital perspective to drive margin and growth

Sudeep Gautam - Chief Digital Officer Pratt & Whitney
·         A digital vision and blueprint: What does digital transformation mean to Pratt & Whitney? 
·         Lead the innovation by understanding disruptive technologies  in our industry and adjacent industry  
·         Identify digital use cases across the organization that would make the most business impact
·         Developing transformation strategies and governance model
·         Developing and deploying best practices metrics to track transformation performance
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Sudeep Gautam

Chief Digital Officer
Pratt & Whitney

5:00 pm - 5:30 pm Case Study: Transforming customer experience through process automation, AI and Machine Learning

Brad Rutta - Chief Digital Transformation Officer Generali Global Assistance North America
·         Connecting customer journey and providing seamless experience through digital technology
·         Leverage AI d to drive customer experience with machine learning capabilities: Sharing robust results from piloting and implementation
·         Launching the next roadmap of E-Claims and automation: Building online and mobile interface
Practical steps taken to make the channel stick wit the customers
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Brad Rutta

Chief Digital Transformation Officer
Generali Global Assistance North America

5:30 pm - 5:55 pm PANEL DISCUSSION: Surviving strategies for digital transformation

5:55 pm - 6:00 pm 5 minute change over and move to the plenary room

6:00 pm - 6:30 pm Join the Main Conference for the “BIG IDEAS PRESENTATION”

6:30 pm - 7:00 pm PEX Awards Ceremony (with the main conference group)

7:00 pm - 8:30 pm OPEX Week Drinks Reception (with the main conference group)